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- Tasks: Support clients remotely, troubleshoot IT issues, and communicate effectively with users.
- Company: Thrive is a fast-growing tech solutions provider focused on innovative services like Cloud and Cyber Security.
- Benefits: Enjoy a dynamic work environment, training opportunities, and the chance to build a rewarding career.
- Why this job: Join a 'work hard, play hard' culture that values skill development and passion for technology.
- Qualifications: Bachelor's degree or equivalent experience; strong problem-solving and communication skills required.
- Other info: Night shift role from 11pm to 8am, ideal for those seeking flexible hours.
The predicted salary is between 36000 - 60000 £ per year.
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at "a job", but rather, look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Summary: At Thrive, a Systems Engineer will have responsibility for remote client support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. A Systems Engineer will be taking escalation tickets from Technical Support Engineers as well as maintaining communication with the client throughout the technical troubleshooting process.
Primary Responsibilities:
- Ability to handle diverse computing environments in a wide cross section of business environments.
- Analyze and document an unfamiliar client/server and network environment while assessing the quickest path to resolution.
- Perform rapid analysis of workstation/server level incidents and consistently demonstrate the ability to determine the root cause.
- Provide consulting to clients on certain applications, Thrive’s best practices, and general computing processes.
- Troubleshoot and resolve high level workstation, server and network incidents while following Thrive’s Standard operating procedures.
- Set client expectations and provide regular updates/next steps appropriately throughout the troubleshooting process.
- Utilize appropriate software utilities, Thrive’s Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents.
- Monitor the service desk service board for escalated service tasks:
- Prioritize tasks escalated from Technical Support Engineers.
- Ensure that open service tasks are escalated and addressed appropriately from Technical Support Engineers.
- Follow Thrive’s best practices for escalating tasks from Technical Support Engineers.
- Escalate when necessary to Systems Administrator for further review/troubleshooting.
- Communicate steps taken during troubleshooting and resolution through clear non-technical communication, or by utilizing the appropriate level of technical verbiage.
- Demonstrate the correct level of urgency while resolving client incidents.
- Resolution of incidents related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Networked Printer Issues
- Any Incidents escalated from Technical Support Engineers
Qualifications:
Basic:
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 4-6+ years desktop and/or server support experience
- Self-motivated, has ability to work independently and in a team environment
- Experience troubleshooting network configuration and hardware issues
- Knowledge and experience with Microsoft Server and Workstation Technologies
- Knowledge and experience with Office 365 and Azure
- Excellent written and oral communication skills
- Ability to articulate technical information and convey to non-technical people
- Excellent customer service skills
- Is available to work after hours when necessary or for on call rotation if applicable
- Ability to follow previously documented process while notifying management of variables that have not been clarified
Preferred:
- VMWare experience
- CompTia A+/Network+
- MS-900: Office 365 Fundamentals
- Az-900: Azure Fundamentals
- MS-102: Microsoft 365 Administrator
Shift will be 11pm - 8am.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
Systems Engineer (Night Shift) employer: Storagepipe, a THRIVE Company
Contact Detail:
Storagepipe, a THRIVE Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Engineer (Night Shift)
✨Tip Number 1
Familiarise yourself with Thrive's corporate culture and values. They emphasise a 'work hard, play hard' environment, so showcasing your passion for technology and eagerness to learn during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your experience with diverse computing environments. Since the role involves troubleshooting various systems, being able to articulate specific examples of past challenges and how you resolved them will demonstrate your technical proficiency.
✨Tip Number 3
Highlight your communication skills. As a Systems Engineer, you'll need to explain technical issues to non-technical clients. Practising how to convey complex information in simple terms can help you stand out during interviews.
✨Tip Number 4
Showcase your willingness to work night shifts. Since this position is for the night shift, expressing your flexibility and readiness to adapt to this schedule can demonstrate your commitment to the role and the company.
We think you need these skills to ace Systems Engineer (Night Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in desktop and server environments. Emphasise any specific skills related to Microsoft Server, Office 365, and Azure, as these are crucial for the Systems Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention your ability to work independently and in teams, and provide examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since the role requires clear communication with clients, include examples in your application that demonstrate your ability to convey technical information to non-technical audiences. This could be through previous job experiences or projects.
Highlight Continuous Learning: Thrive values individuals who are eager to learn. Mention any certifications you have, such as CompTIA A+/Network+ or any relevant training you've undertaken. This shows your commitment to professional development in the IT field.
How to prepare for a job interview at Storagepipe, a THRIVE Company
✨Show Your Technical Skills
Be prepared to discuss your technical proficiency in areas like Microsoft Server, Office 365, and network troubleshooting. Bring examples of past experiences where you successfully resolved complex issues, as this will demonstrate your capability to handle the responsibilities of a Systems Engineer.
✨Communicate Clearly
Since the role involves interacting with clients, practice explaining technical concepts in simple terms. During the interview, focus on how you can articulate your thought process and solutions clearly, ensuring that even non-technical stakeholders can understand.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions where you might need to troubleshoot a hypothetical issue. Think through your problem-solving approach and be ready to explain how you would analyse and resolve incidents efficiently, showcasing your analytical skills.
✨Emphasise Teamwork and Independence
Thrive values both independent work and collaboration. Share examples from your previous roles where you successfully worked as part of a team, as well as instances where you took initiative and worked independently to solve problems or improve processes.