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For Companies At a Glance
- Tasks: Be the go-to person for enterprise clients, managing their tech needs and driving strategic initiatives.
- Company: Join Thrive, a cutting-edge tech solutions provider focused on Cyber Security and more.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture in London.
- Why this job: Make a real impact while developing valuable skills in a dynamic environment.
- Qualifications: Degree or military experience, plus 2+ years in account or project management.
- Other info: Work hard, play hard culture with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Must work from the London office 2-3x per week!
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don\’t view their weekdays spent at \’a job\’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you\’re attracted to a work hard, play hard environment and seek the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
Dedicated liaison and technical program management expertise to empower enterprise clients. Enterprise Technical Account Management Services are subscribed at the client level contingent upon client’s service composition, ongoing growth, initiatives, strategic, and technical program management needs. The general scope of Enterprise Technical Account Management includes a combination of consultation, discovery, advisory, and status group sessions/meetings; partnering with client’s stakeholders and executives to define, drive, coordinate, execute, and communicate priority initiatives. These one-on-one and group sessions, phone inquiries, and a technical assistance program create a tailored curriculum-based approach as described below. Thrive will provide recommendations and guidance in alignment with Thrive NextGen Platform Services.
Primary Responsibilities
- Primary customer point of contact and tactical liaison
- Communication and coordination champion
- Priority initiative/roadmap progress tracking
- Intimate understanding of customers workflows, business process, policy, and procedures
- Engage with and understand how users interface with technology
- Technical Program Management
- Provide Recurring Account Reviews
- Establish program milestones, drive alignment towards a common vision, and execute on business & strategic goals
- Coordinate communications for alignment, understanding, and resolution of issues and project constraints
- Define and communicating the program charter, roles, tasks, milestones, budgets, and success measures
- Ensure definition, alignment and focus on priority initiatives
- Create and modify business and technical documentation for planning and reporting purposes
- Develop and maintain a deep functional knowledge of client’s business operations, goals, technical challenges, and critical infrastructure
- Significant customer immersion and team integration (physical, on-site presence if and when possible)
- Participate in executive and senior leadership planning and progress client meetings
- Understand customer’s workflows, process, policy, procedure, and how users interact with technology
- Provide guidance and technology recommendations for planned business needs (growth, relocation, new initiatives)
- Coordinate with Thrive’s project, security, network, and service delivery teams to ensure alignment with prioritized business objectives and initiatives
- Schedule & conduct technical business conversations in alignment with client’s business technology drivers and ongoing internal programs
- Review current business & technology trends and offer Thrive Platform solutions to address and remediate
- Assess business risk and potential opportunities within their IT environment and provide technical solutions and mitigation recommendations
- Assist with account technical due diligence services
- Assist with cyber insurance compliance
- Assist with vendor selection
- Assist with strategic guidance by aligning Thrive products and services with customer’s business goals, objectives, and technology direction
- Provide insight to help mitigate risk with Thrive Platform products and services
- Assist with new technology/solution environment readiness
- Assist with budget forecasting and financial cost analysis reports and documentation
Qualifications
- College Degree with proven academic success or equivalent Military Experience
- 2+ years of account management or project management in a client facing role
- Goal-Driven
- Solution Sales & Technology Aptitude
- Excellent grammar, written and oral communication skills
- Strong Organizational Skills
- Experience and ability to develop a professional rapport, overcome objections and maintain influential demeanor both in person and over the phone
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Enterprise Technical Account Manager employer: Storagepipe, a THRIVE Company
Contact Detail:
Storagepipe, a THRIVE Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Enterprise Technical Account Manager role.
✨Tip Number 2
Prepare for those interviews! Research Thrive’s services and think about how your skills align with their needs. Be ready to discuss how you can help clients navigate their tech challenges and drive success.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight specific examples where you've tackled challenges in account management or project management. This will demonstrate your value as a potential team member.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Thrive family.
We think you need these skills to ace Enterprise Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Technical Account Manager. Highlight your experience in account management and project management, and don’t forget to showcase your technical skills and how they align with Thrive's services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a perfect fit for our team. Be sure to mention your understanding of client needs and how you can help them thrive.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent grammar and written communication skills. Clear and concise writing will show us that you can effectively engage with clients and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Storagepipe, a THRIVE Company
✨Know Your Stuff
Before the interview, dive deep into Thrive's services and values. Understand their focus on Cyber Security, Hybrid Cloud, and Managed Services. This knowledge will help you connect your experience with what they do and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Enterprise Technical Account Manager, communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Highlight your ability to simplify complex technical concepts for non-technical audiences.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in account management or project management. Be ready to discuss how you identified issues, proposed solutions, and drove initiatives to successful outcomes. Thrive values a proactive approach!
✨Ask Insightful Questions
Prepare thoughtful questions about Thrive's culture, team dynamics, and future projects. This not only shows your interest but also helps you gauge if Thrive is the right fit for you. Remember, interviews are a two-way street!
