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For Companies At a Glance
- Tasks: Provide hands-on technical support and resolve client issues on-site.
- Company: Join a dynamic team focused on delivering exceptional client service.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Make a real difference by helping clients solve their tech problems.
- Qualifications: 3+ years in end-user support and strong communication skills required.
- Other info: Great chance to develop your tech skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Position: Client Site Services Engineer. Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.
The Client Site Services Engineer will serve their clients by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Primary Responsibilities
- Primary responsibilities are descriptive and not restrictive in nature
- Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
- Provides one-on-one end-user problem resolution for client (PC) software and connectivity
- Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required
- Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
- Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
- Acts as remote hands for engineering staff onsite as needed
- Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles
- Provides assistance to Tier 2-3 staff with problem research and documentation
Have the Ability to
Deliver technical customer support professionally; identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between first and second level end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population. Represent the company by always supporting and communicating in an effective and professional manner.
Knowledge of
Desktop operating systems, various software applications and basic hardware for the workstations and laptops; principles and theories of network systems and management; Internet technologies and products; understanding of change control procedures; basic understanding of electrical safety procedure.
Minimum Qualifications
Candidates must meet the minimum qualifications as detailed below or have an equivalent of documented experience. Equivalency decisions are made based on a combination of education and experience that would likely provide the required knowledge and abilities.
Experience
- 3+ years providing end-user support for current PC desktop and application software.
- 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
- 3+ years providing end-user support for current suite of Microsoft applications and management software
- 2+ years in providing support for end user
- 2+ years providing support for an enterprise level userbase in either the legal or financial services industries
- CompTIA A+ Certification or equivalent experience
- CompTIA Net+ Certification or equivalent experience
Special Requirements
- Must be able to sit for prolonged periods of time in front of a computer
- Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 45 lbs. unassisted), bending, standing, climbing or walking
- Must have excellent written and oral communication skills
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Client Support Engineer employer: Storagepipe, a THRIVE Company
Contact Detail:
Storagepipe, a THRIVE Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to current or former employees in the industry, especially those who work as Client Support Engineers. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical questions and scenarios you might face. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past work, bring them along to the interview. Demonstrating your problem-solving abilities with real-life examples can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Support Engineer role. Highlight your experience with end-user support, troubleshooting, and any relevant certifications like CompTIA A+ or Net+. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing technical support and how you can help our clients. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We want to know how you approach problems and communicate solutions effectively. Real-life scenarios can really make your application stand out!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we do!
How to prepare for a job interview at Storagepipe, a THRIVE Company
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop operating systems, software applications, and basic hardware. Be ready to discuss your experience with troubleshooting and repairing PCs, as well as any specific tools or systems you've used in the past.
✨Practice Clear Communication
Since you'll be explaining technical solutions to users, practice communicating complex ideas in a simple, user-friendly manner. You might even want to role-play with a friend, where they act as the end-user and you walk them through a problem-solving scenario.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved issues in previous roles. Think about specific challenges you faced and how you approached them, especially in a corporate networked environment. This will demonstrate your ability to handle first-level problems effectively.
✨Be Ready for Hands-On Scenarios
Since this role involves on-site support, be prepared for practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you'd set up a new workstation. Show them you can think on your feet and apply your knowledge in real-time.
