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- Tasks: Lead and motivate your team to deliver outstanding customer service and achieve sales targets.
- Company: Join Storage Giant, a leading self-storage provider with exciting growth plans.
- Benefits: Enjoy 28 days holiday, free parking, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in a thriving branch.
- Qualifications: 2+ years in customer-facing roles and management experience required.
- Other info: Flexible hours and great career progression opportunities await you!
The predicted salary is between 28000 - 30000 £ per year.
Location: Kidderminster, DY11 7FF
Salary: £28,000 - £30,000 basic + £3,000+ achievable commission
Hours: 40 hours per week | Rotating shifts between Monday to Friday (07:55 - 19:15), Saturday (08:55 - 18:15) & Sunday (09:55 - 16:15)
If you are a natural leader with a talent for team management and a passion for delivering exceptional customer experiences, we want to hear from you! Join Storage Giant as a Branch Manager at our thriving Bristol branch. This is an exciting opportunity to be part of one of the UK's leading private self-storage providers, an established, fast-growing company with a strong presence across South Wales and the Midlands, and ambitious plans for continued expansion.
What's In It for You:
- Work-life balance
- 28 days holiday (inclusive of bank holidays)
- Free on-site parking
- Quarterly achievable bonuses
- Recognition programs £250 reward for employee referrals
- Employee discounts for friends and family
What You'll Be Doing:
- Coaching, leading, and motivating your team to deliver exceptional customer service and achieve sales and financial targets
- Reviewing performance data to identify areas for improvement and resolve issues
- Winning new business, upselling, and managing existing accounts
- Ensuring smooth branch operations, including cleanliness, store presentation, key holder, and alarm responsibilities
- Overseeing the letting of storage rooms and office space, merchandise sales, and following up on customer enquiries
- Processing card and BACS payments, and supporting credit control
What We're Looking For:
- Minimum 2 years of experience in customer facing sales, retail or hospitality environment
- Minimum 2 years of management experience
- Computer literate Microsoft Suite
- Flexible/available to work scheduled hours including weekends
- Hold a full driving licence and have access to own vehicle (preferred)
- All applicants must have the legal right to work in the UK. Please note: Storage Giant does not offer visa sponsorship at this time.
Branch Manager in Worcester employer: Storage Giant
Contact Detail:
Storage Giant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Worcester
✨Tip Number 1
Get to know the company! Research Storage Giant and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Branch Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills in these areas. We want to see how you can motivate a team and deliver exceptional service!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Branch Manager in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Branch Manager role. Highlight your leadership experience and customer service achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for team management and exceptional customer experiences. Let us know why you’re excited about joining Storage Giant!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve led teams to success or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Storage Giant
✨Know Your Stuff
Before the interview, make sure you understand StorageGiant's business model and values. Familiarise yourself with their services and recent developments in the self-storage industry. This will help you demonstrate your genuine interest and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like resolving customer complaints or managing team performance. Think of scenarios relevant to the role and prepare your answers in advance, focusing on your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company culture, team dynamics, or future growth plans. It shows you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right job for you.
