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- Tasks: Lead and motivate your team to deliver outstanding customer service and achieve sales targets.
- Company: Join Storage Giant, a fast-growing leader in self-storage across South Wales and the Midlands.
- Benefits: Enjoy 28 days holiday, free parking, bonuses, and employee discounts for friends and family.
- Why this job: Be part of an exciting expansion journey while developing your leadership skills.
- Qualifications: 2 years in customer-facing roles and management experience required.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
The predicted salary is between 28000 - 30000 £ per year.
Location: Cardiff, CF23 9AE
Salary: £28,000-£30,000 basic + £3,000 achievable commission
Hours: 40 hours per week | Rotating shifts between Monday to Friday (07:00 - 15:15), Saturday (08:00 - 15:15) & Sunday (09:00 - 15:15)
If you are a natural leader with a talent for team management and a passion for delivering exceptional customer experiences, we want to hear from you. Join Storage Giant as a Branch Manager at our thriving Cardiff branch. This is an exciting opportunity to be part of one of the UK's leading private self-storage providers, an established, fast-growing company with a strong presence across South Wales and the Midlands, and ambitious plans for continued expansion.
What's In It for You:
- Work-life balance
- 28 days holiday (inclusive of bank holidays)
- Free on-site parking
- Quarterly achievable bonuses
- Recognition programs
- £250 reward for employee referrals
- Employee discounts for friends and family
What You'll Be Doing:
- Coaching, leading, and motivating your team to deliver exceptional customer service and achieve sales and financial targets
- Reviewing performance data to identify areas for improvement and resolve issues
- Winning new business, upselling, and managing existing accounts
- Ensuring smooth branch operations, including cleanliness, store presentation, keyholder, and alarm responsibilities
- Overseeing the letting of storage rooms and office space, merchandise sales, and following up on customer enquiries
- Processing card and BACS payments, and supporting credit control
What We're Looking For:
- Minimum 2 years of experience in customer facing sales, retail or hospitality environment
- Minimum 2 years of management experience
- Computer literate (Microsoft Suite)
- Flexible/available to work scheduled hours including weekends
- Hold a full driving licence and have access to own vehicle (preferred)
- All applicants must have the legal right to work in the UK. Please note: Storage Giant does not offer visa sponsorship at this time.
Branch Manager in Wales employer: Storage Giant
Contact Detail:
Storage Giant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved customer experiences. This will help you stand out as a candidate who can drive results at Storage Giant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Branch Manager in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership experience and customer service skills, as these are key for us at Storage Giant. Use specific examples that showcase your achievements in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for team management and exceptional customer experiences. Let us know why you want to join Storage Giant and how you can contribute to our thriving Cardiff branch.
Showcase Relevant Experience: When filling out your application, emphasise your experience in customer-facing roles and management. We’re looking for someone with at least 2 years in these areas, so make sure to highlight any relevant achievements or responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to be part of the Storage Giant family!
How to prepare for a job interview at Storage Giant
✨Know Your Stuff
Before the interview, make sure you understand Storage Giant's values and what they stand for. Familiarise yourself with their services and recent developments in the self-storage industry. This will help you demonstrate your genuine interest and show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and coached a team. Highlight specific situations where your leadership made a difference in customer service or sales performance.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like resolving customer complaints or improving team performance. Think of scenarios you've faced before and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the company culture, growth opportunities, or how success is measured in the role. It shows you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right job for you.
