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- Tasks: Lead and motivate your team to deliver outstanding customer service and achieve sales targets.
- Company: Join Storage Giant, a leading self-storage provider with exciting growth plans.
- Benefits: Enjoy 28 days holiday, free parking, bonuses, and employee discounts.
- Why this job: Be part of a dynamic team and make a real impact in a thriving branch.
- Qualifications: 2 years of management experience and a passion for customer service.
- Other info: Flexible hours and opportunities for career advancement await you!
The predicted salary is between 28000 - 30000 £ per year.
Location: Cardiff, CF23 9AE
Salary: £28,000-£30,000 basic + £3,000 achievable commission
Hours: 40 hours per week | Rotating shifts between Monday to Friday (07:55 - 19:15), Saturday (08:55 - 18:15) & Sunday (09:55 - 16:15)
If you are a natural leader with a talent for team management and a passion for delivering exceptional customer experiences, we want to hear from you! Join Storage Giant as a Branch Manager at our thriving Cardiff branch. This is an exciting opportunity to be part of one of the UK’s leading private self-storage providers, an established, fast-growing company with a strong presence across South Wales and the Midlands, and ambitious plans for continued expansion.
What’s In It for You:
- Work-life balance
- 28 days holiday (inclusive of bank holidays)
- Free on-site parking
- Quarterly achievable bonuses
- Recognition programs
- £250 reward for employee referrals
- Employee discounts for friends and family
What You’ll Be Doing:
- Coaching, leading, and motivating your team to deliver exceptional customer service and achieve sales and financial targets
- Reviewing performance data to identify areas for improvement and resolve issues
- Winning new business, upselling, and managing existing accounts
- Ensuring smooth branch operations, including cleanliness, store presentation, key holder, and alarm responsibilities
- Overseeing the letting of storage rooms and office space, merchandise sales, and following up on customer enquiries
- Processing card and BACS payments, and supporting credit control
What We’re Looking For:
- Minimum 2 years of experience in customer facing sales, retail or hospitality environment
- Minimum 2 years of management experience
- Computer literate (Microsoft Suite)
- Flexible/available to work scheduled hours including weekends
- Hold a full driving licence and have access to own vehicle (preferred)
- All applicants must have the legal right to work in the UK. Please note: Storage Giant does not offer visa sponsorship at this time.
Branch Manager in Cardiff employer: Storage Giant
Contact Detail:
Storage Giant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Branch Manager role, and who knows? They might just have the inside scoop on openings at Storage Giant or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research common questions for management roles and practice your answers. We want you to showcase your leadership skills and passion for customer service, so be ready to share examples from your past experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look sharp and professional when you go for interviews or networking events. It shows you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Storage Giant.
We think you need these skills to ace Branch Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership experience and customer service skills, as these are key for us at Storage Giant. Use specific examples that showcase your achievements in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for team management and exceptional customer experiences. Let us know why you want to join Storage Giant and how you can contribute to our success in Cardiff.
Showcase Relevant Experience: We’re looking for candidates with at least 2 years of management experience. Be sure to highlight any relevant roles you've had in customer-facing sales, retail, or hospitality. This will help us see how you fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Branch Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Storage Giant
✨Know Your Stuff
Before the interview, make sure you understand StorageGiant's values and what they stand for. Familiarise yourself with their services and recent developments in the self-storage industry. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and motivating staff to achieve targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Since the role involves delivering exceptional customer experiences, be ready to discuss how you've handled customer service challenges before. Think of specific instances where you went above and beyond to satisfy a customer or improve service delivery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, the company's future plans, or how success is measured in the branch. It’s a great way to engage with the interviewer.
