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- Tasks: Lead and inspire your team to deliver top-notch customer service and hit sales targets.
- Company: Join Storage Giant, a leading self-storage provider with exciting growth plans.
- Benefits: Enjoy 28 days holiday, bonuses, employee discounts, and free parking.
- Why this job: Be part of a dynamic team and make a real impact in a thriving branch.
- Qualifications: 2 years in customer-facing roles and management experience required.
- Other info: Flexible hours and great career progression opportunities await you!
The predicted salary is between 28000 - 30000 £ per year.
Location: Cardiff, CF23 9AE
Salary: £28,000-£30,000 basic + £3,000 achievable commission
Hours: 40 hours per week | Rotated shifts between Monday to Friday (07:55 - 19:15), Saturday (08:55 - 18:15) & Sunday (09:55 - 16:15)
If you are a natural leader with a talent for team management and a passion for delivering exceptional customer experiences, we want to hear from you! Join Storage Giant as a Branch Manager at our thriving Cardiff branch. This is an exciting opportunity to be part of one of the UK's leading private self-storage providers, an established, fast-growing company with a strong presence across South Wales and the Midlands, and ambitious plans for continued expansion.
What's In It for You:
- Work-life balance
- 28 days holiday (inclusive of bank holidays)
- Free on-site parking
- Quarterly achievable bonuses
- Recognition programs
- £250 reward for employee referrals
- Employee discounts for friends and family
What You'll Be Doing:
- Coaching, leading, and motivating your team to deliver exceptional customer service and achieve sales and financial targets
- Reviewing performance data to identify areas for improvement and resolve issues
- Winning new business, upselling, and managing existing accounts
- Ensuring smooth branch operations, including cleanliness, store presentation, key holder, and alarm responsibilities
- Overseeing the letting of storage rooms and office space, merchandise sales, and following up on customer enquiries
- Processing card and BACS payments, and supporting credit control
What We're Looking For:
- Minimum 2 years of experience in customer facing sales, retail or hospitality environment
- Minimum 2 years of management experience
- Computer literate in Microsoft Suite
- Flexible/available to work scheduled hours including weekends
- Hold a full driving licence and have access to own vehicle (preferred)
- All applicants must have the legal right to work in the UK.
Please note: Storage Giant does not offer visa sponsorship at this time.
Locations
Branch Manager in Cardiff, Wales employer: Storage Giant
Contact Detail:
Storage Giant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Cardiff, Wales
✨Tip Number 1
Get to know the company inside out! Research Storage Giant, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for delivering exceptional customer experiences.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for branch managers, like how you’d motivate a team or handle customer complaints. The more you rehearse, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team.
We think you need these skills to ace Branch Manager in Cardiff, Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Branch Manager role. Highlight your leadership experience and customer service skills, as these are key for us at Storage Giant. Use specific examples that showcase your achievements in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about this role and how your experience aligns with our values. Keep it engaging and personal – we want to get to know the real you!
Showcase Your Achievements: When filling out your application, don’t just list your duties from past jobs. Instead, focus on what you achieved! Use numbers and results to demonstrate how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Storage Giant
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with Storage Giant and its operations. Brush up on their services, values, and recent news. This shows genuine interest and helps you connect your experience to what they do.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and motivating staff to achieve targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Since the role revolves around delivering exceptional customer experiences, be ready to discuss how you've handled customer interactions. Share specific instances where you resolved issues or improved service, highlighting your passion for customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making. Think about potential challenges a Branch Manager might face, like managing performance data or upselling services, and prepare your thought process on how you'd tackle these situations.
