At a Glance
- Tasks: Onboard and support EU customers, ensuring they thrive with our innovative self-storage software.
- Company: Join a fast-growing tech company revolutionising the self-storage industry.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with the chance to build long-term relationships and drive customer success.
- Why this job: Make a real impact by enhancing customer experiences across Europe.
- Qualifications: Fluent in English and at least two other languages; experience in customer success or SaaS roles.
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.
To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.
Why this role matters
We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.
What you’ll do
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video and in person—especially where language or local context matters
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
What we’re looking for
We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.
You’ll likely be a strong fit if you have:
- Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
- A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
- Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
- Confidence working cross-functionally with teams such as Product, Sales, and Support
- Comfort using systems and tools to stay organised, track progress, and make sound decisions
We’d be especially interested in candidates who have experience with:
- B2B SaaS or technology businesses
- Customer onboarding, account management, or long-term relationship ownership
- Working with European or multi-market customers
- Delivering customer conversations across multiple channels, including email, video, and phone
- Supporting customers in a consultative way, not just reactively answering tickets
This role may not be the right fit if you are looking for:
- A purely reactive support role with little ownership
- A role with very close day-to-day direction on every task
- An entry-level position without prior customer-facing experience in a professional environment
Remote (Multilingual ) Customer Success Manager - EU Markets employer: Stora
Stora is an exceptional employer, offering a dynamic work environment that champions innovation and growth in the self storage software industry. As a Remote Customer Success Manager for EU Markets, you'll enjoy the flexibility of remote work while being part of a fast-growing team dedicated to enhancing customer experiences across Europe. With a strong focus on employee development, collaborative culture, and the opportunity to engage with diverse markets, Stora provides a meaningful and rewarding career path for those passionate about customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote (Multilingual ) Customer Success Manager - EU Markets
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! Be ready to explain who you are and what you bring to the table in a clear, engaging way. This will help you stand out when you meet potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and interest!
We think you need these skills to ace Remote (Multilingual ) Customer Success Manager - EU Markets
Some tips for your application 🫡
Show Your Multilingual Skills:Since we're looking for someone fluent in English and at least two other languages, make sure to highlight your language skills right at the top of your application. This will show us that you can connect with our diverse customer base across Europe.
Tailor Your Experience:When detailing your previous roles, focus on your experience in Customer Success or similar fields. Use specific examples that demonstrate how you've helped customers succeed, especially in a SaaS environment. We want to see how you can bring that expertise to Stora!
Be Personable and Professional:In your written application, let your personality shine through while maintaining professionalism. We value strong relationship-building skills, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Stora
✨Know Your Stuff
Before the interview, make sure you understand Stora's platform and how it empowers self-storage operators. Familiarise yourself with their key features and think about how you can help customers get the most out of them. This will show your genuine interest and readiness to contribute.
✨Show Off Your Language Skills
Since this role requires fluency in multiple languages, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or explain concepts in different languages, so practice this beforehand to feel confident.
✨Highlight Your Relationship-Building Skills
Think of specific examples from your past experiences where you've successfully built relationships with customers. Be ready to discuss how you’ve onboarded clients or resolved issues, as this will showcase your ability to connect and support customers effectively.
✨Be Ready to Discuss Tools and Processes
Familiarise yourself with tools like HubSpot, Notion, and Stripe, as they are mentioned in the job description. Be prepared to talk about how you've used similar tools in previous roles to manage customer accounts and track progress, demonstrating your organisational skills.
