At a Glance
- Tasks: Onboard and support EU customers, ensuring they thrive with our software.
- Company: Join a fast-growing tech company revolutionising self storage management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with the chance to build long-term relationships and drive innovation.
- Why this job: Make a real impact by enhancing customer experiences across Europe.
- Qualifications: Fluent in English and at least two other European languages; customer success experience preferred.
The predicted salary is between 50000 - 65000 £ per year.
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.
To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.
Why this role matters
We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.
What you’ll do
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video and in person—especially where language or local context matters
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
What we’re looking for
We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.
You’ll likely be a strong fit if you have:
- Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
- A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
- Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
- Confidence working cross-functionally with teams such as Product, Sales, and Support
- Comfort using systems and tools to stay organised, track progress, and make sound decisions
We’d be especially interested in candidates who have experience with:
- B2B SaaS or technology businesses
- Customer onboarding, account management, or long-term relationship ownership
- Working with European or multi-market customers
- Delivering customer conversations across multiple channels, including email, video, and phone
- Supporting customers in a consultative way, not just reactively answering tickets
This role may not be the right fit if you are looking for:
- A purely reactive support role with little ownership
- A role with very close day-to-day direction on every task
- An entry-level position without prior customer-facing experience in a professional environment
Remote (Multilingual ) Customer Success Manager - EU Markets in Kent employer: Stora
Stora is an exceptional employer, offering a dynamic work environment that champions innovation and growth in the self storage software industry. As a Remote Customer Success Manager for EU Markets, you'll enjoy the flexibility of remote work while being part of a fast-growing team dedicated to enhancing customer experiences across Europe. With a strong focus on employee development, collaborative culture, and the opportunity to engage with diverse markets, Stora provides a meaningful and rewarding career path for those passionate about customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote (Multilingual ) Customer Success Manager - EU Markets in Kent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. Show them you’re not just another candidate, but someone who genuinely wants to help their customers succeed.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Plus, it shows you’re keen and professional—qualities every employer loves.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We want to hear from you!
We think you need these skills to ace Remote (Multilingual ) Customer Success Manager - EU Markets in Kent
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a difference in their journey with Stora, so share any relevant experiences that highlight your customer success skills.
Tailor Your Application:Make sure to customise your application for the role. Highlight your multilingual abilities and any experience you have in onboarding or supporting customers in different markets. This will show us that you understand the importance of local context.
Be Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Stora
✨Know the Company Inside Out
Before your interview, dive deep into Stora's mission, values, and the self-storage industry. Understanding how Stora empowers operators and drives revenue growth will help you articulate how you can contribute to their success.
✨Showcase Your Multilingual Skills
Since this role requires fluency in multiple languages, be prepared to demonstrate your language skills during the interview. Practice explaining complex concepts in both English and your other languages to show your ability to communicate effectively with diverse customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and relationship-building skills. Think of specific examples from your past experiences where you've successfully onboarded customers or resolved issues, highlighting your structured approach and commercial awareness.
✨Familiarise Yourself with Relevant Tools
Get comfortable with tools like HubSpot, Notion, and Stripe before the interview. Being able to discuss how you've used similar systems in previous roles will demonstrate your readiness to manage customer accounts and track progress effectively.
