At a Glance
- Tasks: Onboard and support EU customers, ensuring they thrive with our software.
- Company: Join a fast-growing tech company revolutionising the self-storage industry.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on relationship-building and cross-functional collaboration.
- Why this job: Make a real impact by enhancing customer experiences across Europe.
- Qualifications: Fluent in English and at least two other European languages; customer success experience preferred.
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.
To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.
Why this role matters
We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.
What you’ll do
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video and in person—especially where language or local context matters
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
What we’re looking for
We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.
You’ll likely be a strong fit if you have:
- Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
- A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
- Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
- Confidence working cross-functionally with teams such as Product, Sales, and Support
- Comfort using systems and tools to stay organised, track progress, and make sound decisions
We’d be especially interested in candidates who have experience with:
- B2B SaaS or technology businesses
- Customer onboarding, account management, or long-term relationship ownership
- Working with European or multi-market customers
- Delivering customer conversations across multiple channels, including email, video, and phone
- Supporting customers in a consultative way, not just reactively answering tickets
This role may not be the right fit if you are looking for:
- A purely reactive support role with little ownership
- A role with very close day-to-day direction on every task
- An entry-level position without prior customer-facing experience in a professional environment
Remote (Multilingual ) Customer Success Manager - EU Markets in Essex employer: Stora
Stora is an exceptional employer that champions innovation and growth within the self storage industry. With a strong focus on employee development, we offer a collaborative work culture that values diverse perspectives and encourages multilingual professionals to thrive in their roles. Our commitment to providing meaningful customer experiences across EU markets ensures that you will play a pivotal role in shaping the future of our company while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Remote (Multilingual ) Customer Success Manager - EU Markets in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or other platforms. Don’t be shy—ask for informational interviews or advice. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and come up with examples that showcase your experience in customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your fit for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at Stora, where we’re all about making self storage better for everyone.
We think you need these skills to ace Remote (Multilingual ) Customer Success Manager - EU Markets in Essex
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a difference in their journey with Stora, so share any relevant experiences that highlight your customer success skills.
Tailor Your Application:Make sure to customise your application for the role. Use keywords from the job description and relate your past experiences to the specific responsibilities of the Customer Success Manager position. This shows us you’ve done your homework and are genuinely interested.
Highlight Your Multilingual Skills:Since this role focuses on EU markets, emphasise your language skills! If you’re fluent in French, Spanish, or German, make it clear in your application. We love candidates who can connect with our diverse customer base.
Keep It Professional Yet Personal:While we appreciate a friendly tone, remember to maintain professionalism in your application. Share your personality but keep it relevant to the role. And don’t forget to apply through our website for the best chance of being noticed!
How to prepare for a job interview at Stora
✨Know Your Stuff
Before the interview, make sure you understand Stora's platform and how it empowers self-storage operators. Familiarise yourself with the key features and benefits of the software, as well as the challenges faced by customers in the EU markets. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Multilingual Skills
Since this role requires fluency in multiple languages, be prepared to discuss your language skills during the interview. You might even want to practice explaining a feature of the software in one of those languages. This will not only highlight your abilities but also show your commitment to supporting diverse customers.
✨Demonstrate Relationship-Building Skills
Think of examples from your past experiences where you've successfully built relationships with customers. Be ready to share specific stories that showcase your ability to engage proactively and support clients effectively. This is crucial for a Customer Success Manager, so make sure you highlight your interpersonal skills.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
