At a Glance
- Tasks: Onboard and support EU customers, guiding them through setup and training.
- Company: Join a fast-growing tech company revolutionising self storage management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with the chance to build long-term relationships and drive success.
- Why this job: Make a real impact by enhancing customer experiences across Europe.
- Qualifications: Fluent in English and at least two other European languages; customer success experience preferred.
The predicted salary is between 50000 - 65000 £ per year.
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.
To support that growth, we’re hiring a Customer Success Manager focused on EU markets. You’ll help onboard and support operators across your markets, acting as a trusted guide to help them succeed with Stora.
Why this role matters
We’re expanding across Europe, and success in new markets depends on great customer experiences. You’ll play a key role in onboarding and supporting operators outside the UK, helping them get set up, stay on track, and grow with us.
What you’ll do
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video and in person—especially where language or local context matters
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress and inform decisions
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
What we’re looking for
We’re looking for someone who combines strong relationship-building skills with the structure, judgement, and commercial awareness needed to manage customer onboarding and success in a fast-growing SaaS business. This role is best suited to someone who is confident working with customers, comfortable with software, and able to build trust across different markets, languages, and ways of working.
You’ll likely be a strong fit if you have:
- Fluent English, and it is essential that you have professional fluency in at least two of the following languages: French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills, with the ability to explain software clearly and confidently to a range of customers
- A structured, organised approach and the ability to manage multiple customers, priorities, and follow-ups at once
- Good commercial instinct, with the ability to spot risks, identify opportunities, and help customers get real value from the platform
- Confidence working cross-functionally with teams such as Product, Sales, and Support
- Comfort using systems and tools to stay organised, track progress, and make sound decisions
We’d be especially interested in candidates who have experience with:
- B2B SaaS or technology businesses
- Customer onboarding, account management, or long-term relationship ownership
- Working with European or multi-market customers
- Delivering customer conversations across multiple channels, including email, video, and phone
- Supporting customers in a consultative way, not just reactively answering tickets
This role may not be the right fit if you are looking for:
- A purely reactive support role with little ownership
- A role with very close day-to-day direction on every task
- An entry-level position without prior customer-facing experience in a professional environment
Remote (Multilingual ) Customer Success Manager - EU Markets in Edinburgh employer: Stora
Stora is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the fast-growing self storage technology sector. As a Remote Customer Success Manager for EU markets, you will benefit from flexible working arrangements, opportunities for professional growth, and the chance to make a meaningful impact by enhancing customer experiences across diverse markets. Join us to be part of a supportive team that values your contributions and encourages your development in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote (Multilingual ) Customer Success Manager - EU Markets in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or other platforms. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Customer Success Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Remote (Multilingual ) Customer Success Manager - EU Markets in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your multilingual skills and any relevant experience in customer-facing roles, especially in SaaS. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t hesitate to share examples of how you've successfully communicated complex ideas in the past.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks effectively! In your application, mention any tools or methods you use to stay organised and manage your time. This will show us that you’re ready to handle the fast-paced environment at Stora.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Stora
✨Know Your Stuff
Before the interview, make sure you understand Stora's platform and how it empowers self-storage operators. Familiarise yourself with the key features and benefits of the software, as well as the challenges faced by customers in the EU markets. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Multilingual Skills
Since this role requires fluency in multiple languages, be prepared to discuss your language skills during the interview. You might even want to practice answering common interview questions in those languages. This will not only highlight your abilities but also show your commitment to supporting diverse customers across Europe.
✨Demonstrate Relationship-Building Skills
Think of examples from your past experiences where you've successfully built relationships with customers. Be ready to share specific stories that showcase your ability to engage with clients, understand their needs, and help them achieve success. This is crucial for a Customer Success Manager role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and commercial awareness. For instance, you might be asked how you would handle a customer who is struggling to use the platform. Prepare thoughtful responses that illustrate your structured approach and ability to identify opportunities for customers to get more value from Stora.
