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- Tasks: Onboard new clients and maintain relationships while providing ongoing support.
- Company: A growing self-storage software company with a focus on customer success.
- Benefits: Competitive salary, share options, and flexible work arrangements.
- Why this job: Join a dynamic team and help customers thrive with innovative software solutions.
- Qualifications: Experience in customer success and ability to explain software to non-tech users.
- Other info: Hybrid role with 2 days a week in the Belfast office.
The predicted salary is between 36000 - 60000 £ per year.
A growing self-storage software company is seeking a Customer Success Manager to support and grow a portfolio of European customers. This hybrid role involves onboarding new clients, maintaining relationships, and providing ongoing support via email and video calls.
The ideal candidate must have experience in customer success and be comfortable explaining software to non-technical users.
This position offers a competitive salary, share options, and flexible work arrangements, including 2 days a week in the Belfast office.
Hybrid European SaaS Customer Success Manager in Belfast employer: Stora Ltd.
Contact Detail:
Stora Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid European SaaS Customer Success Manager in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for those video calls! Practise explaining complex software in simple terms. We want to show that we can make tech easy for everyone, especially non-techies.
✨Tip Number 3
Show off your customer success skills! Think of specific examples where you’ve turned a challenging situation into a success story. We need to demonstrate our value right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Hybrid European SaaS Customer Success Manager in Belfast
Some tips for your application 🫡
Show Your Customer Success Experience: Make sure to highlight your previous experience in customer success. We want to see how you've helped clients thrive and what strategies you've used to maintain strong relationships.
Be Clear and Concise: When explaining your skills and experiences, keep it straightforward. We appreciate clarity, especially since you'll be helping non-technical users understand our software.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their CV and cover letter to our specific role. Show us why you’re the perfect fit for this hybrid position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stora Ltd.
✨Know Your Software Inside Out
Make sure you understand the software the company offers. Familiarise yourself with its features and benefits, especially how it can help non-technical users. This will allow you to confidently explain its value during the interview.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully onboarded clients or resolved customer issues. Highlight your ability to build relationships and provide ongoing support, as this is crucial for the role.
✨Practice Your Communication Skills
Since you'll be explaining software to non-technical users, practice simplifying complex concepts. Consider doing mock interviews with friends or family to refine your ability to communicate clearly and effectively.
✨Research the Company Culture
Look into the company's values and culture. Understanding their approach to customer success and how they interact with clients will help you align your answers with what they’re looking for, making you a more attractive candidate.
