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For Companies At a Glance
- Tasks: Onboard and support European customers, ensuring they get the most from our software.
- Company: Join a fast-growing tech company revolutionising the self-storage industry.
- Benefits: Competitive salary, share options, hybrid work, 35 days holiday, and private health insurance.
- Why this job: Make a real impact by helping customers succeed with innovative software solutions.
- Qualifications: Experience in customer success or SaaS support, with strong communication skills.
- Other info: Enjoy a dynamic hybrid work environment with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Stora is a self storage software platform at the forefront of a technology-led revolution in the industry. We empower self storage operators to seamlessly manage their businesses, automate processes, and drive revenue growth. In just over 4 years, we’ve helped hundreds of operators around the world process tens of millions in automated payments. Known as innovators in our space, we’re a fast-growing team focused on making self storage better for everyone.
About the role
We’re hiring a Customer Success Manager to support and grow a portfolio of European customers. This role sits at the heart of our relationship with operators. You’ll guide new customers through onboarding, support them as they embed Stora into their daily operations, and help ensure they continue to get real value from the platform over time. It’s a great role for someone who enjoys working closely with customers, explaining software clearly, and taking ownership of relationships from onboarding through to long-term success.
Why this role matters
As Stora continues to expand across Europe, strong onboarding and proactive customer success are critical. The experience customers have in their first weeks and months with Stora has a direct impact on retention, growth, and how our product evolves. You’ll play a key role in shaping that experience and feeding customer insight back into the business.
What you’ll do
- Onboard new European customers, guiding them through setup and training
- Act as the main point of contact for your assigned customer accounts
- Support customers via email and video calls, helping them resolve issues and adopt best practices
- Monitor account health and usage, spotting risks and opportunities early
- Help customers understand and use features that deliver the most value
- Keep clear records of activity and progress using tools like HubSpot and Notion
- Share customer feedback and insights with Product and Engineering
We’re looking for someone who
- Has experience in customer success, onboarding, account management, or SaaS support
- Is comfortable working with software and explaining it to non-technical users
- Is organised, reliable, and follows things through
- Communicates clearly and professionally, written and verbal
- Enjoys building relationships and helping customers succeed
Experience in self-storage or European markets is not required. This role is best suited to someone who enjoys a mix of customer interaction, problem-solving, and structured work, and who is happy taking ownership of their accounts.
Working pattern
This is a hybrid role, with 2 days per week in our Belfast office and the remaining days working from home.
What we offer
- Competitive salary
- Share options
- Hybrid working (2 days in office and 3 days WFH per week)
- 35 days holiday
- Private health insurance (for you + family)
- Company Pension plan
- Apple hardware
Next steps
We review applications on a rolling basis and will be in touch quickly if there’s a good fit.
Equal Opportunities at Stora
Stora is proud to be an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect, and where individual differences are valued. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religious belief or political opinion, or sexual orientation. All recruitment and employment decisions are made on the basis of merit, competence, and business need. We actively promote equality of opportunity and fair participation in line with our responsibilities under Northern Ireland equality legislation. If you require any reasonable adjustments during the recruitment process, please let us know.
Customer Success Manager (Multilingual) in Belfast employer: Stora Ltd.
Contact Detail:
Stora Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Multilingual) in Belfast
✨Tip Number 1
Get to know the company inside out! Research Stora's mission, values, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Manager role. Highlight your skills in onboarding and relationship management, and don’t forget to share examples of how you've helped customers succeed in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t hesitate to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Stora family. We can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Success Manager (Multilingual) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, onboarding, or account management, and show us how you can help our European customers thrive with Stora.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, we want to see your communication skills shine through. Use clear and professional language in your application, and don’t hesitate to showcase any experience you have in explaining software to non-technical users.
Demonstrate Your Organisational Skills: We love organised folks! In your application, mention any tools or methods you use to keep track of tasks and customer interactions. This will show us that you’re reliable and can manage multiple accounts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Stora team!
How to prepare for a job interview at Stora Ltd.
✨Know the Product Inside Out
Before your interview, make sure you understand Stora's self-storage software platform. Familiarise yourself with its features and how it benefits customers. This will help you articulate how you can support and onboard new users effectively.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage customer relationships and drive success. Think about specific situations where you helped clients overcome challenges or improve their usage of a product.
✨Practice Clear Communication
As a Customer Success Manager, clear communication is key. Practice explaining complex software concepts in simple terms. You might even want to role-play with a friend to ensure you can convey information effectively during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you keep track of customer accounts and monitor their health. Mention any tools you've used, like HubSpot or Notion, and how they helped you stay organised and proactive in your approach to customer success.
