Senior Research & Insights Lead/Manager - Consumer Panels

Senior Research & Insights Lead/Manager – Consumer Panels (eu3-1631-610590) Birmingham, England

Salary: GBP48800 – GBP55400 per annum

Lead a new research team delivering impactful consumer panels that shape utility policy. Hybrid role in Birmingham or Cardiff. Salary up to £55,400.
Shape national change through the power of public voices.
We’re hiring a strategic leader to launch and manage a brand-new team responsible for delivering a suite of impactful consumer panels across England and Wales. This is your opportunity to champion the consumer voice and help reshape the services delivered by major utility providers.
ABOUT THE COMPANY
Our client is an independent and passionate advocate for utility consumers, committed to fairness, support, and change. They help thousands each year—offering free advice, resolving complaints, and ensuring that consumer insights influence government and industry decisions.
Their work leads to tangible improvements in customer service, policy, and access. If you care about real outcomes, this is where your research leadership will matter.
ABOUT THE ROLE
As part of a government-backed initiative to strengthen consumer representation, you will lead a newly created team and build the infrastructure to deliver multiple regional consumer panels. These panels will collect independent feedback to influence utility companies\’ planning and operations.
You’ll be responsible for:

• Leading and developing a team of two Consumer Panel Managers
• Overseeing the design and delivery of regular, effective consumer panels
• Managing research agency relationships and ensuring robust methodology
• Turning insights into actionable recommendations that improve policy and service delivery
• Collaborating with internal and external stakeholders to amplify consumer impact

This role offers a hybrid working pattern with only 8 office-based days per month , from either Birmingham or Cardiff.
ABOUT YOU
We’re looking for a confident leader with:

• Proven experience managing consumer panels or public engagement forums
• Strong stakeholder engagement and communication skills
• Experience leading or mentoring teams
• A background in research agency or client-side insight functions
• Ideally, exposure to public sector research or citizen forums

You MUST have the right to work in the UK – sponsorship is not available.
WHAT\’S IN IT FOR YOU?

• Civil Service Pension scheme
• 3 paid volunteering days per year
• Flexible hybrid working (total of 8 days per month in the office)
• A meaningful, mission-driven role where your work creates real change

Ready to make an impact?
If you’re passionate about amplifying consumer voices and leading research that drives transformation, we want to hear from you. Apply now to help shape the future of utility services through insight and action.
If this role isn\’t what you are looking for, don\’t worry. At Stopgap we cover a wide range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity – Digital and Creative Recruitment
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