Operations Officer

Title: Operations Officer

Team: Development

Location: London (hybrid working)

Hours: Full-time

Pay: £28,200 per annum

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

The Operations Officer plays a vital role in keeping STOP THE TRAFFIK’s day-to-day operations running efficiently. Working closely with the Finance & HR Manager and Executive Team, this role supports organisational systems, finance processes, and internal communications – helping our global anti-trafficking work stay coordinated, compliant, and effective.

This position suits a highly organised, proactive individual who enjoys creating structure, improving processes, and supporting others to perform at their best. You’ll be at the heart of the organisation – connecting teams, managing key administrative systems, and ensuring smooth operations across all areas.

This role will be responsible for:

Team & Office Environment

• Monitor STOP THE TRAFFIK’s phone and general ‘info’ inbox, directing messages to the appropriate team members.
• Support the upkeep of the office environment, ensuring facilities are well maintained and team members take shared ownership of the space.
• Coordinate team days and team-building activities, in collaboration with the Team Building Champion.
• Lead onboarding for new staff alongside line managers to ensure a smooth induction experience.

Executive Support Functions

• Provide administrative support to members of the Executive Team.
• Take minutes and capture action points in Senior Leadership Team meetings.
• Prepare briefing notes for key meetings with the Senior Leadership Team.

Finance

• Support the Finance & HR Manager by reconciling transactions on Xero, producing invoices, processing payments, and assisting with monthly and quarterly reporting.

Operations

• Develop and maintain effective internal systems that improve organisational efficiency and automation.
• Maintain key organisational records (e.g. contracts, insurance, supplier information) and handle confidential information appropriately.
• Manage the policy dashboard, ensuring policies are up to date, and notify relevant staff when reviews or updates are required.

The ideal candidate will have:

• Some experience in administration, operations, or office support.
• Excellent organisational skills with great attention to detail.
• Comfortable handling basic finance tasks such as invoices, payments, and record keeping, with an acumen for numbers and data.
• Competence using Excel and data visualisation tools.
• Strong written and verbal communication skills.
• A proactive, friendly, and professional approach to work.
• The ability to multitask effectively and meet deadlines.
• A commitment to equality, diversity, and safeguarding vulnerable individuals.

Benefits:

• A friendly, supportive team environment.
• Opportunities to collaborate with global partners and experts.
• Autonomy to take initiative and propose process improvements.
• Access to a healthcare cash benefit scheme (including partner/children coverage).
• Corporate eye-care scheme.
• Life insurance.
• Non-contributory Group Personal Pension Scheme (7% employer contribution).
• 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
• Cycle to Work scheme.
• Season Ticket Loan.
• Option to switch 2 bank holidays to suit personal needs.
• Flexible working policy reflecting staff needs.
• In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on website www.stopthetraffik.org.

We cannot sponsor applicants at this time.