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For Companies At a Glance
- Tasks: Support clients, enhance their experience, and drive product adoption through data insights.
- Company: Exciting RegTech startup at the forefront of compliance innovation.
- Benefits: Competitive salary, health insurance, hybrid work model, and career growth opportunities.
- Why this job: Make a real impact while gaining hands-on experience in a fast-paced tech environment.
- Qualifications: Customer-focused with strong communication skills; tech-savvy and eager to learn.
- Other info: Join a collaborative culture with monthly socials and top-notch tools.
The predicted salary is between 24000 - 40000 £ per year.
Overview
This exciting RegTech Startup is looking for a Customer Success Engineer to be responsible for ensuring clients get the most from their platform. This is an exciting opportunity to combine technical problem-solving, customer relationship management, and data-driven insights. Whether you’re an experienced specialist or an ambitious graduate eager to learn, this role offers a chance to make a real impact.
Key Responsibilities
- Customer Support & Engagement: Respond to customer queries, ensure satisfaction, and proactively identify areas for improvement.
- Upselling & Growth: Analyze customer data to uncover business opportunities and drive product adoption.
- Automation & Technical Enhancements: Implement automation tasks across the CMS and support platforms to boost efficiency.
- Sales & Marketing Collaboration: Assist in streamlining funnels from prospecting to conversion.
- Industry & Product Expertise: Stay up to date with trends, best practices, and technical updates to support clients effectively.
- Cross-Functional Alignment: Work closely with Product, Sales, and Technology teams to refine the customer success strategy.
Who You Are
- Customer-focused: Strong relationship management and communication skills.
- Technically inclined: Experience with CMS/support platforms or a willingness to learn.
- Data-driven: Ability to analyze customer data and identify opportunities.
- Problem-solver: Quick thinking, adaptable, and proactive.
- 2+ years in Customer Success/Technical Support or a graduate eager to learn in a fast-paced tech environment.
What’s In It for You?
- Competitive salary up to £40K DOE.
- Work in a high-growth, award-winning RegTech firm at the forefront of compliance innovation.
- Career Growth: Whether you’re an experienced professional or an ambitious graduate, there’s room to develop your skills and expertise.
- Hands-On Experience: Gain exposure to automation, data-driven insights, and cutting-edge compliance solutions.
- Health & Well-being: Health & dental insurance, mental health support, and a strong company culture.
- Top-Notch Tools: MacBook, industry-leading tech stack, and a London-based hybrid working model (4 days a week in office).
- Culture & Perks: Monthly team socials, office snacks, and a collaborative, mission-driven environment.
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Sales and Information Technology
- Industries: Software Development and Financial Services
Customer Success Engineer in London employer: Stonor Recruitment
Contact Detail:
Stonor Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer relationship management techniques. Be ready to discuss how you can use data-driven insights to improve customer satisfaction and drive product adoption.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Think of examples where you've tackled challenges in previous roles or projects, especially those that relate to customer success or technical support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission-driven environment.
We think you need these skills to ace Customer Success Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Engineer. Highlight any relevant experience in customer support, technical skills, and data analysis. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at StudySmarter. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. Share examples of how you've tackled challenges in previous roles or projects. We’re looking for quick thinkers who can adapt and find solutions!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at Stonor Recruitment
✨Know the Product Inside Out
Before your interview, make sure you understand the platform and its features thoroughly. Familiarise yourself with the latest trends in RegTech and how the company’s solutions stand out. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. Highlight your technical skills and how they can be applied to enhance customer satisfaction and drive product adoption.
✨Demonstrate Data-Driven Insights
Be ready to discuss how you've used data to identify opportunities in previous roles. Bring specific examples of how analysing customer data led to successful outcomes, as this aligns perfectly with the role's focus on upselling and growth.
✨Engage with Cross-Functional Collaboration
Since the role involves working closely with various teams, prepare to discuss how you’ve collaborated with sales, product, or tech teams in the past. Emphasise your communication skills and adaptability, showing that you can thrive in a team-oriented environment.
