At a Glance
- Tasks: Coordinate service requests and dispatch technicians while delivering top-notch customer service.
- Company: Join a dynamic franchise team with a focus on home services.
- Benefits: Enjoy paid time off, holiday pay, and opportunities for advancement.
- Other info: Flexible part-time hours with potential to grow into a full-time role.
- Why this job: Be part of a fast-paced environment where your organisational skills shine.
- Qualifications: Previous customer service or dispatch experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
- Future Opening: Home Services - Customer Service Representative
- 401(k) matching
- Free uniforms
- Opportunity for advancement
- Paid time off
- Customer Service Representative / Dispatcher
- Part-Time | Monday-Friday | Day Shift (opportunity to grow into full-time)
We are looking for an experienced, highly organized Customer Service Representative / Dispatcher to join our team.
In this role, you will coordinate service requests, dispatch technicians, and deliver exceptional customer service in a fast-paced office environment.
What We're Looking For
- Positive, professional attitude
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask and stay organized
- Self-motivated and able to work independently
- Team-oriented mindset
Requirements
- High School Diploma or equivalent (some college preferred)
- Previous CSR, dispatching, scheduling, or office administration experience required
- Strong computer skills and ability to learn new software quickly
- Experience with Service Titan is a plus
- Must be able to pass a background check and drug screen
Key Responsibilities
- Answer incoming calls and respond to customer inquiries professionally and efficiently
- Schedule and dispatch service technicians based on customer needs and technician availability
- Monitor service requests and ensure timely completion
- Provide customers with clear status updates and resolve issues promptly
- Maintain accurate records of service calls, dispatch logs, and customer interactions
- Utilize Service Titan software to manage work orders and documentation
- Handle emergency and urgent requests with urgency and care
- Collaborate with the team to continuously improve operations and customer satisfaction
- Why You'll Love Working With Us
- W-2 Employee
- Paid Time Off
- Holiday Pay
- Nights and Weekends Off
You are applying to work for a franchise owner of Mr.
Handyman, not Mr.
Handyman SPV LLC or any of its affiliates.
If hired, the franchise owner will be your only employer.
Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.
This job description is meant to describe the general nature and level of work being performed.
#J-18808-Ljbffr
Home Services - Customer Service Representative in Douglas employer: Stoney Creek Home Solutions LLC
Join our dynamic team as a Customer Service Representative in a supportive and fast-paced environment where your contributions are valued. We offer competitive benefits including 401(k) matching, paid time off, and opportunities for advancement, all while fostering a positive work culture that prioritises teamwork and professional growth. With flexible part-time hours and the potential to transition into a full-time role, this position is perfect for those looking to make a meaningful impact in their community.
Contact Details:
Stoney Creek Home Solutions LLC Recruitment Team
