At a Glance
- Tasks: Coordinate service requests and dispatch technicians while delivering top-notch customer service.
- Company: Join a dynamic franchise team with growth opportunities in home services.
- Benefits: Enjoy paid time off, holiday pay, and potential for full-time advancement.
- Other info: Flexible part-time hours with nights and weekends off.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Must have strong communication skills and previous customer service or dispatch experience.
The predicted salary is between 12 - 15 £ per hour.
- Future Opening: Home Services - Customer Service Representative
- 401(k) matching
- Free uniforms
- Opportunity for advancement
- Paid time off
- Customer Service Representative / Dispatcher
- Part-Time Monday-Friday Day Shift (opportunity to grow into full-time)
We are looking for an experienced, highly organized Customer Service Representative / Dispatcher to join our team.
In this role, you will coordinate service requests, dispatch technicians, and deliver exceptional customer service in a fast-paced office environment.
What We're Looking For
- Positive, professional attitude
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask and stay organized
- Self-motivated and able to work independently
- Team-oriented mindset
Requirements
- High School Diploma or equivalent (some college preferred)
- Previous CSR, dispatching, scheduling, or office administration experience required
- Strong computer skills and ability to learn new software quickly
- Experience with Service Titan is a plus
- Must be able to pass a background check and drug screen
Key Responsibilities
- Answer incoming calls and respond to customer inquiries professionally and efficiently
- Schedule and dispatch service technicians based on customer needs and technician availability
- Monitor service requests and ensure timely completion
- Provide customers with clear status updates and resolve issues promptly
- Maintain accurate records of service calls, dispatch logs, and customer interactions
- Utilize Service Titan software to manage work orders and documentation
- Handle emergency and urgent requests with urgency and care
- Collaborate with the team to continuously improve operations and customer satisfaction
- Why You'll Love Working With Us
- W-2 Employee
- Paid Time Off
- Holiday Pay
- Nights and Weekends Off
You are applying to work for a franchise owner of Mr.
Handyman, not Mr.
Handyman SPV LLC or any of its affiliates.
If hired, the franchise owner will be your only employer.
Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.
This job description is meant to describe the general nature and level of work being performed.
Customer Service & Dispatch Specialist - Part-Time in Douglas employer: Stoney Creek Home Solutions LLC
Join our dynamic team as a Customer Service & Dispatch Specialist, where you'll enjoy a supportive work culture that values your contributions and offers opportunities for professional growth. With benefits like 401(k) matching, paid time off, and the potential to advance into full-time roles, we prioritise employee satisfaction and development in a fast-paced environment. Located in a vibrant community, this position allows you to make a meaningful impact while enjoying a balanced work-life schedule with nights and weekends off.
Contact Details:
Stoney Creek Home Solutions LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Dispatch Specialist - Part-Time in Douglas
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Stoney Creek Home Solutions LLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Stoney Creek Home Solutions LLC and let us see your personality shine through!
We think you need these skills to ace Customer Service & Dispatch Specialist - Part-Time in Douglas
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Stoney Creek Home Solutions LLC.
Get Familiar with Our Brand:Before applying, take some time to learn about Stoney Creek Home Solutions LLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Stoney Creek Home Solutions LLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Stoney Creek Home Solutions LLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Stoney Creek Home Solutions LLC will surely appreciate.
