At a Glance
- Tasks: Lead a dynamic Client Management Team, ensuring top-notch service and innovative solutions.
- Company: Join StoneX Group, a Fortune 100 company connecting clients to global markets with over 4,500 employees.
- Benefits: Enjoy a hybrid work environment, competitive pay, extensive training, and ongoing education opportunities.
- Other info: Opportunity for career progression and personal growth in a fast-paced environment.
- Why this job: Be part of a culture focused on innovation, teamwork, and making a real impact in finance.
- Qualifications: 2+ years in FX/CFD industry, strong analytical skills, and a relevant degree preferred.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Class: Full-time AND Permanent
Legal Entity: StoneX Financial Ltd
Report to: VP, Senior Manager Retail – China & Japan
Company Overview:
Connecting clients to markets – and talent to opportunity.
With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
Business Segment Overview:
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
Responsibilities
Position Purpose:
A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.
Primary duties will include:
- Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and fully compliant
- Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
- Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
- Show ability to lead and maintain high team morale at all time
- Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
- Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
- Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
- Deliver comprehensive team results to management team
Qualifications
To land this role you will need:
- At least 1 year in FX/CFD industry with experience in management
- Experience of process management
- Experience of customer service
- Strong attention to detail with emphasis on accuracy and timeliness
- Sound knowledge to products we offer
What makes you stand out:
- BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
- Details oriented and process driven
- Effective conflict resolution and problem-solving skills
- Approachable, flexible, dependable, and result-driven
- Demonstrate a positive and professional image at all times
- Professional working proficiency in Mandarin required for client communication
Working environment:
- 4 days in office, 1 day remote
#LI-Hybrid #LI-GM1
Notice to Recruitment Agencies:
Please be advised that any résumé or CV submitted to us without: (i) prior onboarding with StoneX as an approved recruitment partner; and (ii) prior written authorization/instruction from StoneX’s Talent Acquisition Team, will be treated as an unsolicited and unapproved submission.
We may, at our discretion, review and consider such candidates; however, no placement fee, referral fee, or any other form of compensation will be payable to the submitting agency if the candidate is subsequently hired, and regardless of the agency’s involvement.
Submission of a résumé/CV in these circumstances will be deemed acceptance of these terms and these terms supersede any the agency seeks to impose on StoneX.
Team Lead - Client Management in London employer: StoneX
At StoneX Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, our EMEA office provides unique opportunities for professional development in the financial services sector, supported by a culture that values diversity and inclusion. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in Financial Crime Prevention while enjoying the benefits of a Fortune 100 company.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead - Client Management in London
✨Tip Number 1
Familiarise yourself with the latest trends in the FX and CFD markets. Being knowledgeable about current market conditions and trading strategies will not only help you in interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the finance and trading sectors. Attend industry events or join online forums to connect with others who work in client management roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you've improved processes or resolved conflicts, as these will be key points of interest during your discussions.
✨Tip Number 4
Showcase your problem-solving skills by preparing for situational questions. Be ready to explain how you would handle various client inquiries or disputes, highlighting your analytical approach and attention to detail.
We think you need these skills to ace Team Lead - Client Management in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client management and the FX/CFD industry. Emphasise your leadership skills and any achievements that demonstrate your ability to improve processes and customer experiences.
Craft a Compelling Cover Letter:In your cover letter, explain why you are passionate about the role and how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully led teams or improved client satisfaction in previous roles.
Showcase Your Analytical Skills:Since strong analytical skills are crucial for this position, consider including a section in your application that details your problem-solving abilities. Provide examples of how you've used these skills to resolve client issues or enhance team performance.
Highlight Your Educational Background:Ensure that your educational qualifications are clearly stated, especially if you have a degree in Finance or Business Management. If you have additional certifications related to financial markets or trading, include those as well to strengthen your application.
How to prepare for a job interview at StoneX
✨Showcase Your Leadership Skills
As a Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them and resolved conflicts.
✨Understand the Industry
Familiarise yourself with the FX/CFD industry and the specific products offered by the company. Being able to discuss market trends and how they impact client management will show your expertise and enthusiasm for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client complaints. Think of specific scenarios where you turned a negative situation into a positive outcome, and be ready to share these stories.
✨Emphasise Communication Skills
Effective communication is key in client management. Be prepared to discuss how you engage clients and colleagues, and provide examples of how you've built strong relationships in previous roles.
