At a Glance
- Tasks: Support institutional clients with onboarding and provide frontline assistance to enhance their experience.
- Company: Join a Fortune-100 financial services provider with a global reach.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in global finance while developing your skills in a dynamic environment.
- Qualifications: Experience in customer support or relationship management, with a focus on operations and KYC.
The predicted salary is between 35000 - 45000 € per year.
Connecting clients to markets – and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.
Business Segment Overview: Institutional: Immerse yourself in the best-in-class institutional-grade technology, working alongside industry experts and gaining exposure to various asset classes, such as equities, options, fixed income securities, and advanced trading, research, and management technology.
Responsibilities
Position Purpose: The purpose of this role is to support the day-to-day management of institutional CFD & FX clients of StoneX Pro and Retail Partnerships. This person will play a key role in supporting sales with client onboarding and setup as well as providing day-to-day frontline support to our active API clients. This person will also provide close support to the global sales team through providing assistance during the sales process and contributing to the successful management of the client on an ongoing basis. Success for this person will be determined by achieving service level targets for onboarding times, case response times, quality targets for service delivery to internal and external clients, accomplishing individual & team objectives as well as maintaining and creating value for house accounts. A desire to learn the Sales Process and work alongside Sales representatives, while engaging with clients will be fundamental in this role.
- Manage onboarding setup of new partners, including collecting and verifying KYC documentation and coordinating approval with Compliance, as well as manage the technical onboarding of API clients.
- Engage with Sales Representatives, assisting in a Sales Support Role providing assistance in onboarding and support of clients throughout their lifecycle, including attending client introductory meetings/calls, trainings.
- First line support for all partner queries and issues which includes efficient handling of partner inquiries, issue resolution and facilitating to backline teams or Relationship Managers when necessary.
- Audit and Quality checks of System Settings and setups to ensure operational setup and commercial terms are properly configured.
- Representation and involvement in cross department requests, projects releases, and technical outages affecting partners.
- Sending mass email communications to partners, either regular or ad hoc.
- Update, calculate, invoice and reconcile Partner Rebates and payments.
Qualifications
To land this role you will need:
- 2 years – previous experience in a FX/CFD customer facing support or relationship management role, with strong focus on operations and KYC, technical support experience a plus.
- Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively and deliver tasks in accordance with SLA’s and due dates.
- Ability to quickly understand and follow end-to-end operational processes and their interdependencies and adapt to fast pace environment and high focus on accuracy and attention to details.
- Excellent interpersonal and relationship management, and problem-solving skills needed for operational and technical queries, as well as to support sales in commercial related functions.
- Passionate about the sales support processes and assisting the sales team to achieve revenue growth.
- Self-driven to collaborate and solve problems in a matrix organizational environment and leading with high energy and positive attitude.
- Ability to work well independently/remotely across functional global teams to resolve partner inquiries in a demanding, fast paced environment.
Support Associate - Institutional in London employer: StoneX
At StoneX, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Support Associate in our institutional segment, you'll enjoy comprehensive training and growth opportunities while working alongside industry experts in a fast-paced environment. Our commitment to employee well-being is reflected in our supportive team atmosphere and the chance to make a meaningful impact in global finance.
StudySmarter Expert Advice🤫
We think this is how you could land Support Associate - Institutional in London
✨Tip Number 1
Network like a pro! Reach out to current employees at StoneX on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Support Associate role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FX/CFD markets. Familiarise yourself with common client queries and how to resolve them. This will show that you're not just interested in the role, but that you’re ready to hit the ground running!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to handle difficult client situations or technical issues. Be ready to share these examples during your interview to demonstrate your ability to support sales and manage client relationships effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the StoneX team. Let’s get you that job!
We think you need these skills to ace Support Associate - Institutional in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Support Associate - Institutional. Highlight any relevant experience in FX/CFD customer support and relationship management, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about sales support and how your skills can help us achieve our goals. Keep it concise but impactful!
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of detail.
Apply Through Our Website:We encourage you to apply through our website for the best experience. It’s straightforward and ensures your application gets to the right place. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at StoneX
✨Know Your Stuff
Before the interview, make sure you understand the basics of FX and CFD markets. Brush up on key terms and concepts, as well as the specific services offered by StoneX. This will show your genuine interest in the role and help you engage in meaningful conversations.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved client issues or improved processes. Highlight your ability to think on your feet and adapt to fast-paced environments, as this is crucial for a Support Associate role.
✨Demonstrate Team Spirit
Since collaboration is key in this role, be ready to discuss how you've worked effectively within teams in the past. Share instances where you supported sales teams or collaborated with different departments to achieve common goals.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the onboarding process for new clients or how the team measures success. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
