At a Glance
- Tasks: Support the Cash Centre Manager in processing banknote shipments and customer orders efficiently.
- Company: Join a leading cash management company at London Heathrow.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to build relationships and improve processes in a fast-paced setting.
- Why this job: Be part of a crucial team ensuring smooth cash operations and customer satisfaction.
- Qualifications: Experience in cash handling and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This position will be physically based out of London Heathrow.
Position Purpose: To support the Cash Centre Manager daily to ensure the scheduling and processing of Banknote shipments and customer orders in a timely and effective manner, thus ensuring the smooth running of the Cash Centre. The Assistant Cash Centre Manager will also be responsible for deputising in the absence of the Cash Centre Manager.
Responsibilities:
- Lead the Cashier processing team, always ensuring a high-quality cashiering service to WCSI’s customers.
- Work closely with the Cash Centre Manager to ensure all banknote shipments are processed on time, to ensure a quick turnaround of currencies and are available for dealers to sell as soon as possible to maximise revenues and to meet all CIT schedules.
- Handle sensitive and confidential customer information on Intrafin, producing pick lists and envelope packing slips in a methodical manner for our Retail customers, whilst maintaining accuracy and working to tight deadlines to ensure no outbound shipments miss their departure. A knowledge of ISO codes and banknotes in general would be needed to perform this duty.
- Investigate and resolve all cash processing discrepancies from customers in a timely manner, ensuring accurate audit trails are maintained.
- Assist the Cash Centre Manager with reviews of processing methods and assist with the implementation of improved processes and procedures, to achieve better processing efficiencies.
- Interact with the Dealers daily to provide shipment processing updates and discuss any urgent processing priorities.
- Interact with WCSI Shipping Manager to advise when shipments are received or ready for dispatch and assist where possible with paperwork and documents.
- Be fully aware and deal in accordance with WCSI company policies and procedures.
- Build strong business relationships – internal and external.
Qualifications:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Previous Cash handling and Cash Centre experience is essential.
- Teamwork, Time Management skills, Numeracy and Accuracy and working to tight deadlines are all key skills required for this role.
- Must have the ability to act with integrity, due skill, care and diligence, especially having access to the confidential information held regarding WCSI’s customer base.
- Secondary/College Educated to GCSE/A level qualification.
Assistant Cash Centre Manager in London employer: StoneX
At StoneX Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong focus on employee growth, our EMEA office provides unique opportunities for professional development in the financial services sector, supported by a culture that values diversity and inclusion. Join us to be part of a forward-thinking team dedicated to making a meaningful impact in Financial Crime Prevention while enjoying the benefits of a Fortune 100 company.
