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- Tasks: Build and maintain strong client relationships while providing tailored trading solutions.
- Company: Join a Fortune 100 company connecting clients to global markets.
- Benefits: Competitive salary, commission, hybrid work, and extensive training opportunities.
- Why this job: Be a trusted advisor and make a real impact in the financial services sector.
- Qualifications: 2+ years in relationship management and bilingual Mandarin required.
- Other info: Dynamic environment with ongoing education and career growth potential.
The predicted salary is between 50000 - 65000 £ per year.
Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
We are on the hunt for a motivated and passionate Account Manager to join our team. As a key part of our client-facing team, you will act as a trusted advisor to our clients, working in collaboration with our Client Management, Trading, Dealing, Marketing, and Research teams. Acting as a key touchpoint for StoneX, you will liaise directly with our clients to assist them with obtaining the most adequate trading solutions they need. You will manage these sophisticated relationships through regular contact and follow-up, KYC checks and strong market awareness.
Primary Responsibilities:- Convert, develop, build, and maintain strong relationships with customers by understanding their situation, financial aspirations, and needs;
- Act as the first touchpoint for segmented clients of StoneX, providing them with the best experience possible;
- Support our ongoing client lifecycle management program through regular upkeep of client information, purpose-led interactions, and timely responses to their queries;
- Provide clients with accurate and complete information to ensure efficient management of client interactions;
- Proactively contact customers on a regular basis to maintain effective relationships and continually assess portfolio growth opportunities;
- Support client acquisition and referrals by assisting enquiries or leads from business partners;
- Communicate with customers via email, phone (both inbound and outbound calling), webinar, and podcasts in collaboration with our marketing team;
- Write market commentaries as needed;
- Meet annually with customers face to face if necessary and conduct monthly telephone discussions relating to their ongoing progress;
- Assist with side projects to support the team and other departments;
- Learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services.
- Minimum of 2+ years relationship management experience within the financial services sector;
- Bilingual Mandarin is mandatory;
- Experience within a sales environment working on diversified solutions;
- Exceptional customer service and communication skills, both written and verbal;
- Proven track record working towards weekly or monthly targets and KPIs.
- The ability to manage multiple tasks while maintaining reliability and punctuality;
- A hunter mentality, always looking for ways to grow and support our client aspirations;
- Basic leadership skills;
- Strong mathematical, analytical, and problem-solving skills;
- Strong attention to detail with emphasis on accuracy and timeliness.
Hybrid climate-controlled office environment. Dynamic, time-sensitive environment. Competitive package offered for the right individual (base plus commission, and shift allowance for noon shift). Extensive training on financial markets and company-focused products, and ongoing education on market analysis, trading strategies, and financial transactions.
Account Manager China HNW in London employer: StoneX
Contact Detail:
StoneX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager China HNW in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to introduce yourself to someone important. Have a clear, concise summary of who you are and what you bring to the table. We want you to shine when the opportunity arises!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar. We’re all about making connections, so let’s keep that momentum going!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored to your skills. We’re excited to see what you can bring to the team!
We think you need these skills to ace Account Manager China HNW in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your relationship management experience and any relevant achievements in the financial services sector. We want to see how you can connect with clients and drive results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client management and your understanding of the financial markets. Let us know why you're the perfect fit for StoneX and how you can contribute to our team.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your exceptional communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the StoneX team!
How to prepare for a job interview at StoneX
✨Know Your Market
Before the interview, make sure you brush up on your knowledge of the financial markets, especially those relevant to the role. Understand current trends and be ready to discuss how they might impact clients. This shows that you're not just interested in the job, but also in providing value to clients.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is key. Prepare examples from your past experience where you've successfully managed client relationships or resolved issues. Highlight your communication skills and how you’ve tailored solutions to meet client needs.
✨Demonstrate Your Bilingual Skills
Since bilingual Mandarin is mandatory for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch to Mandarin or discuss scenarios where your language proficiency has helped in client interactions.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within StoneX. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.