Junior Cash Management Administrator

Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Responsibilities:

Position Purpose: To support the Cash Centre Manager daily to ensure the scheduling and processing of Banknote shipments and customer orders in a timely and effective manner, thus ensuring the smooth running of the Cash Centre. This role is also responsible for deputising in the absence of the Cash Centre Manager. This position is based at our recently acquired business (WCSI) located at London Heathrow.

• Lead the Cashier processing team, always ensuring a high-quality cashiering service to WCSI’s customers.
• Work closely with the Cash Centre Manager to ensure all banknote shipments are processed on time, to ensure a quick turnaround of currencies and are available for dealers to sell as soon as possible to maximise revenues and to meet all CIT schedules.
• Handle sensitive and confidential customer information on Intrafin, producing pick lists and envelope packing slips in a methodical manner for our Retail customers, whilst maintaining accuracy and working to tight deadlines to ensure no outbound shipments miss their departure.
• Investigate and resolve all cash processing discrepancies from customers in a timely manner, ensuring accurate audit trails are maintained.
• Assist the Cash Centre Manager with reviews of processing methods and assist with the implementation of improved processes and procedures, to achieve better processing efficiencies.
• Interact with the Dealers daily to provide shipment processing updates and discuss any urgent processing priorities.
• Interact with WCSI Shipping Manager to advise when shipments are received or ready for dispatch and assist where possible with paperwork and documents.
• Be fully aware and deal in accordance with WCSI company policies and procedures.
• Build strong business relationships – internal and external.
• Open to travel to Moorgate office as needed.

Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Previous cash handling, cash centre or retail banking experience is preferred.
• Teamwork, time management skills, numeracy and accuracy and working to tight deadlines are all key skills required for this role.
• Must have the ability to act with integrity, due skill, care and diligence, especially having access to the confidential information held regarding WCSI’s customer base.
• Minimum A level qualification.
• Full rights to work in the UK.