At a Glance
- Tasks: Connect clients to global markets and provide top-notch customer support.
- Company: Join a Fortune 100 company with a focus on innovation and human connection.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for travel and professional development.
- Why this job: Be part of a team that shapes the future of payments and client management.
- Qualifications: Fluent in German, with experience in client-facing roles and a keen interest in payments.
The predicted salary is between 56250 - 68750 £ per year.
Overview Connecting clients to markets – and talent to opportunity.
With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents.
As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, Stone X Group is made up of four business segments that offer endless potential for progression and growth.
Position
Purpose: This role is in our Stone X Payments segment and requires fluency in German.
The main responsibility of the role is to provide a high-quality customer experience for our clients globally and to work with all client-facing stakeholders to ensure the prompt and efficient delivery of all Client Management activity for Stone X Payments.
This is a key role which connects the client with all teams within the Stone X Payments business, including Trading, Sales, Operations and IT, as well as correspondent banks.
Responsibilities Develop an in-depth knowledge of all the product offerings for Stone X Payments.
Support the team in their day-to-day deliverables.
Ensure Client Management activity and projects for Stone X Payments is carried out within the agreed service level agreement with all internal stakeholder and clients.
Provide Clients with day-to-day support, including managing the support queue and initial triage.
Provide escalation support to the Client Support team and ensure all client issues and escalate accurately and promptly.
Work with Client Management team, Client Support team, Operations team, and Production support team in the Stone X Payments Business to help provide clients with accurately and timely support.
Work with internal teams to improve technical investigation turnaround time by owning requirement gathering, testing and implementation of bugs and enhancement request.
Participate in pre-sales meeting to provide sales with the necessary support to transition clients over to BAU support model Support onboarding new clients, including client set up and training clients on all available system features and products.
Work with rest of the Client Management team to design client training, user guides and internal processes document for all the Stone X Payment products and offerings.
Build an approach per client, working with the sales team, to reduce number of investigations, increase transactions, and encourage local currency trades.
Assistance with designing client training and processes for the Global Payments systems and products available.
Review Client interaction on Monthly/ quarterly basis to analyse and report – Number of Investigation, number of transactions, transaction value, currencies traded in.
Work with the Global Client Management team on business projects and initiatives.
Travel for client visits when required.
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Qualifications Keen interest in Payments Services Confident and articulate communication Excellent critical thinking/problem solving skills Strong attention to detail and accuracy.
Self-reliant and confident working within a small team with exposure to key business stakeholders.
Excellent written and verbal communication skills.
Excellent planning, organisational and time management skills.
Language Requirement – German Previous experience 2 to 3 years Understanding of the Payments industry Previous client facing experience Proficiency in Microsoft Office products including Excel.
Undergraduate and above would be preferred.
Job Summary Category (Portal Searching): Sales & Trading Position Type (Portal Searching): Experienced Professional
Client Management Associate - German Speaker employer: StoneX
At StoneX Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With over 5,400 employees globally, we provide extensive growth opportunities within our diverse business segments, ensuring that every team member can thrive in their career. Our commitment to employee development, coupled with the chance to engage with a wide array of clients and markets, makes this an ideal environment for those seeking meaningful and rewarding employment in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Management Associate - German Speaker
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like StoneX. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from StoneX.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like StoneX. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Client Management Associate - German Speaker
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in StoneX and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show StoneX how you can be a team player!
How to prepare for a job interview at StoneX
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with StoneX.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with StoneX's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
