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For Companies At a Glance
- Tasks: Connect clients to global markets and ensure top-notch customer support.
- Company: Join a Fortune-100 company with a focus on innovation and human connection.
- Benefits: Enjoy a hybrid work model and opportunities for growth in a dynamic environment.
- Why this job: Be part of a team that makes a local difference globally while developing your skills.
- Qualifications: Fluent in German, with strong communication and problem-solving skills required.
- Other info: Opportunity to travel for client visits and engage in diverse projects.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Permanent, full-time, hybrid (3 days per week in office)
Connecting clients to markets – and talent to opportunity.
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of five segments that offer endless potential for progression and growth.
Business Segment Overview: A Swift-accredited service bureau and member, our Payments division provides NGOs, Financial institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.
Responsibilities
Position Purpose: This Role is in our StoneX Payments segment. The main responsibility of the role is to provide a high-quality customer experience for our clients globally and to work with all client facing stakeholders and to ensure prompt and efficient delivery of all Client Management activity for StoneX Payments. This is a key role which connects the client with all teams within the StoneX Payments Business – Trading, Sales, Operations, IT as well as correspondent banks.
Language Requirement: Fluent/Native German speaker.
Primary duties will include:
- Develop an in-depth knowledge of all the product offerings for StoneX Payments. Support the team in their day-to-day deliverables.
- Ensure Client Management activity and projects for StoneX Payments are carried out within the agreed service level agreement with all internal stakeholders and clients.
- Provide Clients with day-to-day support, including managing the support queue and initial triage.
- Provide escalation support to the Client Support team and ensure all client issues are escalated accurately and promptly.
- Work with Client Management team, Client Support team, Operations team, and Production support team in the StoneX Payments Business to help provide clients with accurate and timely support.
- Work with internal teams to improve technical investigation turnaround time by owning requirement gathering, testing and implementation of bugs and enhancement requests.
- Participate in pre-sales meetings to provide sales with the necessary support to transition clients over to BAU support model.
- Support onboarding new clients, including client set up and training clients on all available system features and products.
- Work with the rest of the Client Management team to design client training, user guides and internal process documents for all the StoneX Payment products and offerings.
- Build an approach per client, working with the sales team, to reduce the number of investigations, increase transactions, and encourage local currency trades.
- Assistance with designing client training and processes for the Global Payments systems and products available.
- Review Client interactions on a monthly/quarterly basis to analyze and report – Number of Investigations, number of transactions, transaction value, currencies traded in.
- Work with the Global Client Management team on business projects and initiatives.
- Travel for client visits when required.
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Qualifications
To land this role you will need:
- Keen interest in Payments Services.
- Confident and articulate communication.
- Excellent critical thinking/problem solving skills.
- Strong attention to detail and accuracy.
- Self-reliant and confident working within a small team with exposure to key business stakeholders.
- Excellent written and verbal communication skills.
- Excellent planning, organizational and time management skills.
- Language Requirement: Fluent/Native German speaker.
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Client Management Associate (German speaker) employer: StoneX
Contact Detail:
StoneX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Management Associate (German speaker)
✨Tip Number 1
Familiarize yourself with the Payments Services industry. Understanding the key players, trends, and challenges in this sector will help you stand out during interviews and demonstrate your keen interest in the role.
✨Tip Number 2
Practice your communication skills in both German and English. Since this role requires fluent/native German, being able to articulate your thoughts clearly in both languages will be a significant advantage when interacting with clients and stakeholders.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled challenges in previous roles. This will highlight your critical thinking skills and your ability to work effectively within a team.
✨Tip Number 4
Network with professionals in the Payments Services field. Attend relevant events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Client Management Associate (German speaker)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Management Associate position. Understand the key responsibilities and qualifications required, especially the importance of fluent German communication.
Tailor Your CV: Customize your CV to highlight relevant experience in client management, payments services, and any roles that required strong communication skills. Emphasize your fluency in German and any experience working with international clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the payments industry and your ability to provide excellent customer service. Mention specific examples of how you've successfully managed client relationships or resolved issues in previous roles.
Highlight Relevant Skills: In your application, emphasize skills such as critical thinking, problem-solving, and attention to detail. Provide examples of how you've used these skills in past experiences, particularly in client-facing roles.
How to prepare for a job interview at StoneX
✨Show Your Knowledge of Payment Services
Make sure to research and understand the payment services industry. Be prepared to discuss current trends, challenges, and innovations in the field. This will demonstrate your keen interest and help you stand out.
✨Demonstrate Strong Communication Skills
Since this role requires confident and articulate communication, practice speaking clearly and effectively. Prepare examples of how you've successfully communicated with clients or stakeholders in the past.
✨Highlight Problem-Solving Abilities
Be ready to share specific instances where you've used critical thinking to solve problems. Think of examples that showcase your attention to detail and ability to work under pressure.
✨Prepare for Team Collaboration Questions
This position involves working closely with various teams. Prepare to discuss your experience in team settings, how you handle conflicts, and how you contribute to achieving common goals.
