At a Glance
- Tasks: Support institutional clients with onboarding and provide frontline assistance for queries.
- Company: Join a Fortune-100 financial services provider with a global reach.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on accuracy and collaboration across global teams.
- Why this job: Be part of a dynamic team that connects clients to global markets and drives innovation.
- Qualifications: 2+ years in FX/CFD support, strong relationship management, and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Connecting clients to markets – and talent to opportunity – with 4,300 employees and over 400,000 retail & institutional clients from more than 80 offices across five continents, we are a Fortune‑100, Nasdaq‑listed provider that connects clients to the global markets, focusing on innovation, human connection, and world‑class products and services. At StoneX, you’ll be part of an institutional‑grade financial services network that connects companies, organizations, and investors to the global markets ecosystem.
Business Segment Overview
Institutional: work with institutional‑grade technology, gain exposure to equities, options, fixed income, advanced trading, research, and management technology.
Responsibilities
Position Purpose: The purpose of this role is to support the day‑to‑day management of institutional CFD & FX clients of StoneX Pro and Retail Partnerships. The role supports sales with client onboarding, provides frontline support to API clients, assists the global sales team, and contributes to successful client management. Success is measured by achieving service level targets for onboarding times, case response times, quality targets, and achieving team objectives.
- Manage onboarding setup of new partners, collecting and verifying KYC documentation, coordinating approval with Compliance, and managing technical onboarding of API clients.
- Engage with Sales Representatives, providing assistance in onboarding and supporting clients throughout their lifecycle, including attending client introductory meetings, training.
- First‑line support for all partner queries and issues, efficiently handling inquiries, and escalating to back‑line teams or Relationship Managers as needed.
- Audit and quality checks of system settings and setups to ensure operational and commercial terms are properly configured.
- Represent and involve in cross‑department requests, projects, releases, and technical outages affecting partners.
- Send mass email communications to partners, either regular or ad hoc.
- Update, calculate, invoice, and reconcile partner rebates and payments.
Qualifications
- At least 2 years of experience in an FX/CFD customer‑facing support or relationship management role, with strong focus on operations and KYC; technical support experience a plus.
- Good time‑management skills, ability to prioritize work and use time and meetings effectively, and deliver tasks in accordance with SLAs and due dates.
- Ability to quickly understand and follow end‑to‑end operational processes and their interdependencies and adapt to a fast‑paced environment with high focus on accuracy.
- Excellent interpersonal and relationship‑management, and problem‑solving skills needed for operational and technical queries, and to support sales in commercial functions.
- Passionate about sales‑support processes and assisting the sales team to achieve revenue growth.
- Self‑driven, collaborative, and able to solve problems in a matrix organizational environment with high energy and positive attitude.
- Ability to work well independently or remotely across global teams to resolve partner inquiries in a demanding, fast‑paced environment.
Support Associate - Institutional employer: StoneX Group Inc.
At StoneX, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and human connection are at the forefront. As a Support Associate in our Institutional segment, you will benefit from extensive training and development opportunities, working alongside a diverse team of professionals dedicated to client success. Our global presence ensures that you will be part of a thriving network, with access to cutting-edge technology and the chance to make a meaningful impact in the financial services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Associate - Institutional
✨Tip Number 1
Network like a pro! Reach out to current employees at StoneX on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Brush up on your knowledge of FX/CFD markets and think about how your experience aligns with the responsibilities listed. We want to see that you’re ready to hit the ground running!
✨Tip Number 3
Show off your problem-solving skills during interviews. Think of examples from your past roles where you’ve tackled challenges head-on, especially in customer support or relationship management. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the StoneX team.
We think you need these skills to ace Support Associate - Institutional
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Support Associate role. Highlight your customer-facing support experience, especially in FX/CFD, and don’t forget to mention any technical support you've provided.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about sales-support processes and how you can contribute to our team. Keep it concise but engaging, showing us your personality.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with solutions, especially in fast-paced environments like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at StoneX Group Inc.
✨Know Your Stuff
Make sure you understand the ins and outs of the FX/CFD market. Brush up on your knowledge about KYC processes and client onboarding. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved client issues or improved processes. This will demonstrate your ability to handle operational and technical queries effectively, which is crucial for this position.
✨Be Ready to Discuss Teamwork
Since this role involves collaborating with sales teams and other departments, think of instances where you've worked well in a team. Highlight how you contributed to achieving team objectives and how you can bring that collaborative spirit to StoneX.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
