At a Glance
- Tasks: Deliver top-notch customer experiences and support clients in the Payments sector.
- Company: Join a Fortune 100 company connecting clients to global markets.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Be a key player in transforming client interactions and driving innovation in payments.
- Qualifications: Fluent in Spanish and English with strong communication and problem-solving skills.
The predicted salary is between 50000 - 70000 £ per year.
Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Payments: A Swift-accredited service bureau and member, our Payments division provides NGOs, Financial institutions and non-profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.
Responsibilities
Position Purpose: This Role is in our StoneX Payments segment. The main responsibility of the role is to provide a high-quality customer experience for our clients globally and to work with all client facing stakeholders and to ensure prompt and efficient delivery of all Client Management activity for StoneX Payments. This is a key role which connects the client with all teams within the StoneX Payments Business – Trading, Sales, Operations, IT as well as correspondent banks.
- Develop an in-depth knowledge of all the product offerings for StoneX Payments.
- Support the team in their day-to-day deliverables.
- Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients.
- Provide Clients with day-to-day support, including managing the support queue and initial triage.
- Provide escalation support to ensure all client issues and escalate accurately and promptly.
- Work with Client Management team, Client Support team, Operations team, and Production support team in the StoneX Payments Business to help provide clients with accurately and timely support.
- Work with internal teams to improve technical investigation turnaround time by owning requirement gathering, testing and implementation of bugs and enhancement request.
- Participate in pre-sales meeting to provide sales with the necessary support to transition clients over to BAU support model.
- Support onboarding new clients, including client set up and training clients on all available system features and products.
- Work with rest of the Client Management team to design client training, user guides and internal processes document for all the StoneX Payment products and offerings.
- Build an approach per client, working with the sales team, to reduce number of investigations, increase transactions, and encourage local currency trades.
- Assistance with designing client training and processes for the Global Payments systems and products available.
- Review Client interaction on Monthly/ quarterly basis to analyse and report – Number of Investigation, number of transactions, transaction value, currencies traded in.
- Work with the Global Client Management team on business projects and initiatives.
- Travel for client visits when required.
- Be the subject matter expert and first point of escalation for the region, language and/or product segment.
- Ensure all investigation for your region, language and/or product segment are resolved at a high standard and within the SLA by providing guidance and training to the team when required.
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
Qualifications
To land this role you will need:
- A keen interest in Payments Services
- Confident and articulate communication
- Excellent critical thinking/problem solving skills
- Strong attention to detail and accuracy.
- Fluent Spanish and English
- Self-reliant and confident working within a small team with exposure to key business stakeholders.
- Excellent written and verbal communication skills.
- Excellent planning, organisational and time management skills.
What makes you stand out:
- Previous experience of between 2 to 3 years
- Understanding of the Payments industry
- Previous client facing experience
- Proficiency in Microsoft Office products including Excel.
Education / Certification Requirements:
- Undergraduate and above would be preferred.
- Any certification in Excel would be a plus.
- Additional certification in Payments or Business optimisation is desired.
Working environment:
Hybrid with minimum of 4 days in office.
Global Payments Client Success Lead employer: StoneX Group Inc.
At StoneX Group, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. With a strong focus on employee growth, we offer extensive training and development opportunities within our global Payments division, allowing you to make a meaningful impact while connecting clients to innovative financial solutions. Our hybrid working model promotes flexibility, ensuring a healthy work-life balance, all while being part of a Fortune 100 company that values human connection and collaboration across diverse teams.
StudySmarter Expert Advice🤫
We think this is how you could land Global Payments Client Success Lead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like StoneX Group Inc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Global Payments Client Success Lead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to StoneX Group Inc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on StoneX Group Inc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at StoneX Group Inc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with StoneX Group Inc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at StoneX Group Inc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former StoneX Group Inc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
