Client Management Associate - German Speaker

Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world‑class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Payments: A Swift‑accredited service bureau and member, our Payments division provides NGOs, financial institutions and non‑profits the ability to make a local difference, globally – with transparent pricing across 180+ countries and 140+ currencies.

• Develop an in‑depth knowledge of all the product offerings for StoneX Payments and support the team in their day‑to‑day deliverables.
• Ensure Client Management activity and projects for StoneX Payments are carried out within the agreed service level agreement with all internal stakeholders and clients.
• Provide clients with day‑to‑day support, including managing the support queue and initial triage.
• Provide escalation support to the Client Support team and ensure all client issues are escalated accurately and promptly.
• Work with the Client Management, Client Support, Operations and Production support teams in the StoneX Payments Business to help provide clients with accurately and timely support.
• Work with internal teams to improve technical investigation turnaround time by owning requirement gathering, testing and implementation of bugs and enhancement requests.
• Participate in pre‑sales meetings to provide sales with the necessary support to transition clients over to BAU support model.
• Support onboarding new clients, including client set‑up and training clients on all available system features and products.
• Work with the rest of the Client Management team to design client training, user guides and internal processes documents for all StoneX Payment products and offerings.
• Build an approach per client, working with the sales team, to reduce number of investigations, increase transactions, and encourage local currency trades.
• Assist with designing client training and processes for the Global Payments systems and products available.
• Review client interaction on a monthly/quarterly basis to analyse and report – number of investigations, number of transactions, transaction value, currencies traded in.
• Work with the Global Client Management team on business projects and initiatives.
• Travel for client visits when required.
• Additional duties or responsibilities may be added as deemed necessary by management.

• Keen interest in Payments Services.
• Confident and articulate communication.
• Excellent critical thinking/problem solving skills.
• Strong attention to detail and accuracy.
• Self‑reliant and confident working within a small team with exposure to key business stakeholders.
• Excellent written and verbal communication skills.
• Excellent planning, organisational and time‑management skills.
• Language requirement – fluency in German.

• Previous experience 2 to 3 years.
• Understanding of the Payments industry.
• Previous client‑facing experience.
• Proficiency in Microsoft Office products including Excel.

• Undergraduate and above would be preferred.
• Any certification in Excel would be a plus.

Hybrid with minimum of 4 days in office.

Entry level

Full‑time

Marketing, Public Relations, and Writing/Editing