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For Companies At a Glance
- Tasks: Build and maintain strong client relationships while providing tailored trading solutions.
- Company: Join a Fortune 100 company connecting clients to global markets.
- Benefits: Competitive salary, commission, hybrid work, and extensive training opportunities.
- Other info: Fast-paced, supportive team culture with a focus on innovation.
- Why this job: Be a trusted advisor in a dynamic environment with endless growth potential.
- Qualifications: 2+ years in relationship management and bilingual Mandarin required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
Class: Fulltime AND Permanent
Legal Entity: StoneX Financial Ltd.
Report to: Team Manager - China Relationship Team
Company Overview: Connecting clients to markets – and talent to opportunity. With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Business Segment Overview
Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
Responsibilities
Position Purpose: We are on the hunt for a motivated and passionate Account Manager to join our team. As a key part of our client-facing team, you will act as a trusted advisor to our clients, working in collaboration with our Client Management, Trading, Dealing, Marketing, and Research teams.
- Acting as a key touchpoint for StoneX, you will liaise directly with our clients to assist them with obtaining the most adequate trading solutions they need.
- You will manage these sophisticated relationships, through regular contact and follow-up, KYC checks and strong market awareness.
- Convert, develop, build, and maintain strong relationships with customers by understanding their situation, financial aspirations, and needs.
- Act as the first touchpoint for segmented clients of StoneX, providing them with the best experience possible.
- Support our ongoing client lifecycle management program through regular upkeep of client information, purpose-led interactions, and timely responses to their queries.
- Provide clients with accurate and complete information to ensure efficient management of client interactions.
- Proactively contact customers on a regular basis to maintain effective relationships and continually assess portfolio growth opportunities.
- Support client acquisition and referrals by assisting enquiries or leads from business partners.
- Communicating with customers via email, phone (both inbound and outbound calling), webinar, and podcasts in collaboration with our marketing team, who will support you with relevant and purpose-driven content.
- Write market commentaries as needed.
- As a minimum, meet annually with customers face to face if necessary and conduct monthly telephone discussions relating to their ongoing progress.
- Assist with side projects to support the team and other departments.
- Learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services.
Qualifications
- Minimum of 2+ years relationship management experience within the financial services sector.
- Bilingual Mandarin is mandatory.
- Experience within a sales environment working on diversified solutions.
- Exceptional customer service and communication skills, both written and verbal.
- Proven track record working towards weekly or monthly targets and KPIs.
What makes you stand out
- Ability to manage multiple tasks while maintaining reliability and punctuality.
- A hunter mentality, always be looking for ways to grow and support our client aspirations.
- Basic leadership skills.
- Strong mathematical, analytical, and problem-solving skills.
- Strong attention to detail with emphasis on accuracy and timeliness.
Working environment
- Hybrid.
- Climate controlled office environment.
- Dynamic, time-sensitive environment.
- Competitive package offered for the right individual (base plus commission, and shift allowance for noon shift).
- Extensive training on financial markets and company-focused products, and ongoing education on market analysis, trading strategies, and financial transactions.
Account Manager-China HNW employer: StoneX Group Inc.
Contact Detail:
StoneX Group Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager-China HNW
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain who you are, what you do, and why you’d be a great fit for their team. Keep it concise and engaging!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect match.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. So, check out our listings and get your application in!
We think you need these skills to ace Account Manager-China HNW
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your relationship management experience and any relevant financial services background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client relationships and your understanding of the financial market. Let us know why you’re excited about joining StoneX and how you can contribute.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your exceptional communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at StoneX Group Inc.
✨Know Your Market
Before the interview, make sure you brush up on your knowledge of the financial markets, especially those relevant to the role. Understand current trends, key players, and how StoneX fits into the bigger picture. This will show your potential employer that you're not just interested in the job, but also in the industry.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experience where you've successfully managed client relationships. Highlight your ability to understand clients' needs and how you've provided tailored solutions. This is crucial for the Account Manager role, so be ready to discuss specific instances where you’ve excelled.
✨Demonstrate Bilingual Proficiency
Since bilingual Mandarin is mandatory, practice speaking about your experiences and skills in both English and Mandarin. Be prepared to switch between languages during the interview if necessary. This will not only showcase your language skills but also your adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the company culture, team dynamics, and growth opportunities within StoneX. This shows your genuine interest in the position and helps you assess if the company aligns with your career aspirations.