Registered Complex Care Manager Stonewood Healthcare Gateshead, UK
At Stonewood Healthcare, we don’t just deliver care - we transform lives. Built on our core values of Caring, Individualised, Respectful, Led-by-learning and Excellence, we’re creating a vibrant, supportive environment where both our patients and our people thrive.
If you’re passionate about making a real difference, we’d love to welcome you to our team.
The Role
Key responsibilities:
- Lead the safe mobilisation and day-to-day delivery of a complex care packages, working closely with their family, commissioners, and multidisciplinary teams
- Recruit, train, supervise, and retain a dedicated care team built around the needs of the individual client
- Maintain and embed policies, procedures, care plans, and risk assessments that meet CQC regulations and the fundamental standards, with ongoing support from our compliance partner
- Ensure full compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC's single assessment framework
- Oversee clinical governance, medication management, safeguarding, and incident reporting, ensuring lessons learned and embedded
- Manage rosters, care delivery quality, and continuity of care with a hands-on approach
- Build strong relationships with service users, their family, ICB commissioners, social workers, and healthcare professionals
- As the service matures, lead the careful assessment and onboarding of a small number of additional specialist packages
About You
- Level 5 Diploma in Leadership for Health and Social Care (Children and Young People or Adults pathway), or willingness to complete within an agreed timeframe
- Proven experience managing or deputy managing a domiciliary care or complex care service
- Strong working knowledge of CQC regulations and the single assessment framework
- Experience working with children and young people, and a solid understanding of safeguarding for both children and adults
- Confident recruiting, developing, and leading small care teams
- Full UK driving licence and access to a vehicle
- Enhanced DBS (child and adult workforce), or willingness to obtain one
- Previous experience as a CQC Registered Manager or of the CQC registration process
- Nursing qualification (RN, RNLD, RSCN) and clinical background in complex care
- Experience working with commissioned care packages
- Experience of transitioning a package of care from an incumbent provider
What We Offer
- Competitive salary, dependent on experience including a generous bonus structure and on-call allowance
- The autonomy to build and shape a service from the very beginning
- Health and Assistance Programme
- Support and funding for ongoing professional development
Full-time
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Registered Complex Care Manager in Gateshead employer: Stonewood Healthcare
Stonewood Healthcare is an exceptional employer that prioritises the well-being of both its staff and patients. With a strong focus on personal development, we offer comprehensive training and mentoring to ensure our caregivers thrive in their roles while enjoying flexible working hours that cater to individual lifestyles. Join us in a values-driven environment where you can make a meaningful impact on the lives of those you care for.
