At a Glance
- Tasks: Support individuals in living independently and managing their homes effectively.
- Company: Join Stonewater, a leading housing provider making a real difference.
- Benefits: Part-time role with flexible hours and a supportive work environment.
- Other info: Be part of a passionate team dedicated to transforming lives.
- Why this job: Make a positive impact on the lives of young people and those with disabilities.
- Qualifications: Experience in housing or supported living services is preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: Quay Foyer, Poole
Salary: Permanent, Part Time (20 hours per week)
Make a Real Difference Every Day
Are you passionate about supporting people to live independently and thrive in their homes? We are looking for a dedicated and proactive Housing Management Coordinator to join our Supported Living team. In this rewarding role, you will play a vital part in creating safe, well-managed environments where customers, particularly young people and individuals with disabilities, can build independence and feel truly at home.
As a Housing Management Coordinator, you will deliver high-quality housing management and frontline support services across our supported living schemes. You will be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential.
What You’ll Be Doing
- Deliver day-to-day housing and building management across supported living schemes
- Carry out vital health & safety and compliance checks, including fire safety
- Support customers to maintain tenancies, build independence, and achieve positive outcomes
- Manage rent accounts, including income collection, direct debits, and supporting benefit claims
- Respond to customer queries, feedback, and complaints with a focus on excellent service
- Complete assessments, sign-ups, and tenancy processes for new and existing customers
- Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
- Build strong partnerships with external stakeholders, including health, social care, and community organisations
- Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
- Play a key role in maintaining occupancy levels and promoting available homes
- Participate in an out-of-hours on-call rota
What We’re Looking For
We are looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.
Your experience and knowledge:
- Experience working in housing, ideally with vulnerable adults or supported living services
- Understanding of housing processes, benefits, and tenancy management
- Strong IT, numeracy, and administrative skills
Your skills and attributes:
- A motivated self-starter who can manage their own workload effectively
- Excellent communication and interpersonal skills, able to adapt to different audiences
- Strong problem-solving skills with a practical, solution-focused mindset
- Passion for customer-focused services and co-production
- Ability to build effective relationships with colleagues, customers, and external partners
- Willingness to participate in an on-call rota
Appointment to this role will be subject to satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Intensive Housing Management Coordinator in Wimborne Minster employer: Stonewater
Stonewater is an exceptional employer dedicated to making a real difference in the lives of individuals, particularly those in supported living environments. With a strong commitment to employee growth and a supportive work culture, we offer opportunities for professional development while prioritising the well-being of our staff. Located in Poole, our team thrives in a collaborative atmosphere that values compassion, ambition, and inclusivity, making it a rewarding place to work for those passionate about housing management and community support.
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Housing Management Coordinator in Wimborne Minster
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with vulnerable adults. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion! When you get the chance to meet potential employers, whether at events or interviews, let your enthusiasm for supporting individuals shine through. Share personal stories that highlight your commitment to making a difference.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss real-life scenarios related to tenancy management and customer support. Think about how you'd handle various situations and be ready to share your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a real impact in the lives of others.
We think you need these skills to ace Intensive Housing Management Coordinator in Wimborne Minster
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for supporting people in your application. We want to see that you genuinely care about helping individuals thrive in their homes and build independence.
Tailor Your Experience:Highlight any relevant experience you have in housing management or working with vulnerable adults. We’re looking for someone who understands the ins and outs of tenancy management, so make it clear how your background fits the bill.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Intensive Housing Management Coordinator. Familiarise yourself with housing processes, tenancy management, and the specific needs of vulnerable adults. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
This role is all about supporting individuals to thrive in their homes. Be prepared to share examples from your past experiences where you've demonstrated compassion and problem-solving skills. Highlight how you've helped others maintain their independence or overcome challenges in a housing context.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the organisation aligns with your values and goals.
✨Be Yourself
Authenticity goes a long way. Let your personality shine through during the interview. Share your passion for customer-focused services and your commitment to making a difference. Remember, they want to see the real you and how you'd fit into their team!
