At a Glance
- Tasks: Support individuals in living independently and manage housing services.
- Company: Join Stonewater, a leading housing provider making a real difference.
- Benefits: Part-time role with flexible hours and a chance to impact lives.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a compassionate team transforming lives for young people and those with disabilities.
- Qualifications: Experience in housing or support services, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Quay Foyer, Poole
Salary: Permanent, Part Time (20 hours per week)
Make a Real Difference Every Day
Are you passionate about supporting people to live independently and thrive in their homes? We are looking for a dedicated and proactive Housing Management Coordinator to join our Supported Living team. In this rewarding role, you will play a vital part in creating safe, well-managed environments where customers, particularly young people and individuals with disabilities, can build independence and feel truly at home.
As a Housing Management Coordinator, you will deliver high-quality housing management and frontline support services across our supported living schemes. You will be at the heart of our services ensuring buildings are safe and well maintained, customer outcomes are front of mind, and individuals are supported to sustain their tenancies and reach their full potential.
What You’ll Be Doing
- Deliver day-to-day housing and building management across supported living schemes
- Carry out vital health & safety and compliance checks, including fire safety
- Support customers to maintain tenancies, build independence, and achieve positive outcomes
- Manage rent accounts, including income collection, direct debits, and supporting benefit claims
- Respond to customer queries, feedback, and complaints with a focus on excellent service
- Complete assessments, sign-ups, and tenancy processes for new and existing customers
- Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
- Build strong partnerships with external stakeholders, including health, social care, and community organisations
- Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
- Play a key role in maintaining occupancy levels and promoting available homes
- Participate in an out-of-hours on-call rota
What We’re Looking For
We’re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.
Your experience and knowledge:
- Experience working in housing, ideally with vulnerable adults or supported living services
- Understanding of housing processes, benefits, and tenancy management
- Strong IT, numeracy, and administrative skills
Your skills and attributes:
- A motivated self-starter who can manage their own workload effectively
- Excellent communication and interpersonal skills, able to adapt to different audiences
- Strong problem-solving skills with a practical, solution-focused mindset
- Passion for customer-focused services and co-production
- Ability to build effective relationships with colleagues, customers, and external partners
- Willingness to participate in an on-call rota
Appointment to this role will be subject to satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Impactful Housing Coordinator — Supported Living (Part-Time) in Wimborne Minster employer: Stonewater
Stonewater is an exceptional employer dedicated to making a real difference in the lives of individuals, particularly those in supported living. With a strong commitment to employee growth and a supportive work culture, we offer opportunities for professional development while fostering a compassionate environment where every team member can thrive. Located in Poole, our team enjoys a collaborative atmosphere that prioritises ethical practices and inclusivity, ensuring that you can contribute meaningfully to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Impactful Housing Coordinator — Supported Living (Part-Time) in Wimborne Minster
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with supported living. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your passion! When you get an interview, make sure to express your commitment to helping others live independently. Share personal stories or experiences that highlight your dedication to customer-focused services.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've had to solve problems or manage conflicts. Being ready with examples will show you're the compassionate and driven candidate they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Stonewater and making a real difference.
We think you need these skills to ace Impactful Housing Coordinator — Supported Living (Part-Time) in Wimborne Minster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting people shine through. We want to see how much you care about helping individuals live independently and thrive in their homes.
Tailor Your Experience:Make sure to highlight any relevant experience you have in housing or working with vulnerable adults. We’re looking for someone who understands the ins and outs of housing processes, so don’t hold back on showcasing your skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your message better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to make your application stand out.
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Management Coordinator inside out. Familiarise yourself with housing processes, benefits, and tenancy management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
Since this role involves working with vulnerable adults, be prepared to discuss your experience in supporting individuals, especially those with disabilities. Share specific examples of how you've made a positive impact in previous roles, highlighting your compassionate approach.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to tackle challenges, particularly in housing or customer service. Be ready to explain your thought process and the steps you took to resolve issues. This will showcase your practical, solution-focused mindset, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, or the specific challenges faced by the Supported Living team. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
