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For Companies At a Glance
- Tasks: Provide tailored support and advice to customers, ensuring their needs are met.
- Company: Join Stonewater, a company dedicated to providing homes and reliable services.
- Benefits: Competitive salary, full-time role, and the chance to make a real difference.
- Other info: Opportunity to work with diverse teams and grow your career in social support.
- Why this job: Help people secure their homes and improve their lives in your community.
- Qualifications: Experience in support work and strong communication skills are essential.
The predicted salary is between 32300 - 32300 £ per year.
Location: West (e.g. Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester)
Salary: £32,300 per annum
Vacancy Type: Full-time
Closing date: 08 May, 2026
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for a Tenancy Support Caseworker to join our Locality Team across the West, ensuring our customers receive high quality, responsive and personalised support.
What you’ll be doing:
- Provide tailored support and advice to customers, including regular engagement and home visits.
- Assess customer needs and develop outcome-focused, person-centred support plans.
- Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
- Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
- Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
- Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
- Attend and contribute to multi-agency meetings to support customers.
Tenancy Support Caseworker West employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Caseworker West
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stonewater and understanding their values. Think about how your experience aligns with their mission of providing personalised support. We want to see your passion for helping others shine through!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy support and customer engagement. Role-playing with a friend can help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Tenancy Support Caseworker West
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Support Caseworker. We want to see how you can provide that high-quality, personalised support we value.
Showcase Your Experience: When detailing your past roles, focus on experiences that demonstrate your ability to assess needs and develop support plans. We love seeing real-life examples of how you've made a difference in similar situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping others shines through in every sentence.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you understand the role of a Tenancy Support Caseworker inside out. Familiarise yourself with the key responsibilities, like providing tailored support and managing customer needs. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your skills in budgeting, debt management, and working with vulnerable individuals. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how you can add value to their team.
✨Engage with the Interviewers
Don’t just wait for questions; engage with the interviewers. Ask them about their current challenges or how they measure success in this role. This shows that you’re proactive and genuinely interested in contributing to their mission of preventing tenancy failure and homelessness.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential safeguarding concerns or how you would approach a customer struggling with Universal Credit. Practising these scenarios beforehand will help you respond calmly and effectively during the interview.