At a Glance
- Tasks: Provide tailored support and advice to customers, ensuring their housing needs are met.
- Company: Join Stonewater, a leading social housing provider dedicated to making a difference.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Be part of a supportive team committed to equality and continuous improvement.
- Why this job: Make a real impact in your community by helping vulnerable individuals thrive.
- Qualifications: Experience in customer-focused housing services and strong communication skills required.
- Tenancy
- Support
- Caseworker
- Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester)
- Vacancy
Type: Permanent, Full time (37.5 hours per week) At Stonewater, our customers are at the heart of everything we do.
We’re looking for a Tenancy Support Caseworker to join our Locality Team across the West (e. g.
Shropshire, Herefordshire, Birmingham, North Warwickshire, Gloucester), ensuring our customers receive high quality, responsive and personalised support.
What you’ll be doing
- Provide tailored support and advice to customers, including regular engagement and home visits.
- Assess customer needs and develop outcome-focused, person-centred support plans.
- Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
- Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
- Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
- Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
- Attend and contribute to multi-agency meetings to support positive customer outcomes.
- Maintain accurate case records and ensure effective referrals and follow-up.
- Build strong local partnerships and help highlight gaps in services within your locality. What we’re looking for:
- Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
- Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
- Experience of working with vulnerable customers, including those with mental health needs.
- Confidence in multi-agency working and relationship-building.
- Strong communication, organisation, and case management skills.
- Empathy, resilience, and the ability to work sensitively and professionally.
- A commitment to equality, diversity, and continuous improvement.
- A full driving licence and access to a vehicle for work purposes.
- Discover
Stonewater: Stonewater is one of the UK’s largest social housing providers, driven by our purpose that everyone has a place to call home.
With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.
Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos.
Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.
Everything we do is centred on our customers.
We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive.
Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application
Tenancy Support Caseworker employer: Stonewater
Stonewater is an exceptional employer that prioritises the well-being of both its employees and the vulnerable children they serve. With a strong commitment to professional development, our team enjoys a supportive work culture that fosters collaboration and creativity in a nurturing environment. Working in Southampton, you will have the unique opportunity to make a meaningful impact on the lives of young people affected by domestic abuse while being part of a dedicated and compassionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Caseworker
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Stonewater.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Stonewater!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Stonewater, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Stonewater or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Caseworker
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Stonewater:Before hitting send, make sure to tailor your application specifically to Stonewater! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Stonewater
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
