At a Glance
- Tasks: Support customers and manage tenancies while being a trusted community presence.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working with a commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives and help sustain their homes.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 € per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for three Housing Officers to cover the following patches in the Northamptonshire/Warwickshire area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer /Lettings Officer in Stratford-upon-Avon employer: Stonewater
Stonewater is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong focus on community engagement and customer service, our Housing Officers play a vital role in transforming lives while benefiting from ongoing professional development and a commitment to employee wellbeing. Join us in making a meaningful impact in the Northamptonshire and Warwickshire areas, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer /Lettings Officer in Stratford-upon-Avon
✨Tip Number 1
Get to know the company! Research Stonewater and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle complex situations related to tenancy management or customer support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer /Lettings Officer in Stratford-upon-Avon
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with housing legislation and the specific needs of the communities we serve. This will help you tailor your application to show that you’re the perfect fit for us!
Be Person-Centred:When writing your application, focus on how you can support our customers. Share examples from your past experiences where you've made a difference in people's lives. We want to see your commitment to equality and inclusion shine through!
Show Off Your Skills:Highlight your experience in housing management or similar roles. Don’t forget to mention your confidence in using digital systems and data management. We love candidates who can demonstrate their ability to handle complex situations with professionalism.
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. It’s the best way to ensure your application gets into the right hands. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on housing legislation and the specific responsibilities of a Housing Officer. Familiarise yourself with tenancy management, safeguarding, and the local community issues in Northamptonshire and Warwickshire. This will show that you're not just interested in the role, but that you understand the challenges and responsibilities that come with it.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved complex situations. Highlight your commitment to equality and inclusion, as well as any trauma-informed practices you've implemented. This will demonstrate that you have the right mindset for supporting customers effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with tenancy breaches or responding to vulnerable customers. Think through potential scenarios beforehand and outline your approach. This will help you articulate your problem-solving skills and your ability to remain calm under pressure.
✨Emphasise Your Digital Skills
Since the role involves using digital systems and data management, be prepared to discuss your experience with technology. Share examples of how you've used digital tools to improve performance or manage cases in previous roles. This will reassure them that you're comfortable with the tech side of things.
