At a Glance
- Tasks: Manage complex housing complaints and lead investigations to ensure effective resolutions.
- Company: Stonewater, a forward-thinking social housing provider committed to equality and inclusion.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a diverse team dedicated to making a positive impact in the community.
- Why this job: Make a real difference by restoring trust and improving services for customers.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Stonewater is looking for a Specialist Resolution Caseworker to join their Customer Resolution team in the United Kingdom. In this role, you'll manage complex, high-risk complaints by acting as a single point of contact for customers.
Your responsibilities will include leading investigations and ensuring effective resolutions while restoring trust and influencing service improvements.
The ideal candidate will have significant experience in complaints handling within social housing and excellent communication skills. Stonewater values equality, diversity, and inclusion in the workplace.
Senior Housing Complaints Resolution Specialist employer: Stonewater
Stonewater is an exceptional employer that prioritises equality, diversity, and inclusion, fostering a supportive work culture where every voice is valued. As a Senior Housing Complaints Resolution Specialist, you will have the opportunity to make a meaningful impact in the community while benefiting from professional development and growth opportunities within a dedicated team. Located in the UK, Stonewater offers a collaborative environment that encourages innovation and service improvement, making it a rewarding place to advance your career.
