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- Tasks: Manage daily operations of a retirement living scheme and support residents' independence.
- Company: Stonewater is a leading housing provider with a mission to transform lives through quality homes.
- Benefits: Live-in accommodation provided, plus opportunities for personal development and a supportive work culture.
- Why this job: Make a real difference in the lives of older residents while working in a vibrant community.
- Qualifications: Experience in housing, strong customer focus, good IT skills, and excellent organisational abilities required.
- Other info: Accommodation costs will be deducted from the annual salary; DBS check required.
The predicted salary is between 28800 - 43200 £ per year.
40 hours per week. Townsend Court is a retirement living scheme consisting of 53 spacious flats on the outskirts of Leominster, close to a thriving town centre with plenty of amenities. It is a private development for the over 55s and is managed by a Residential Scheme Manager.
We are now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them.
Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
The ideal candidate:
- Experience of working in a housing environment.
- Highly customer focused.
- Good IT skills, including the ability to use databases, tablets etc.
- Good numerical skills and the ability to support the monitoring of budgets.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with others.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Deliver excellent customer service, including response and resolution of customer feedback and complaints.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager (Residential Live In) in Leominster
✨Tip Number 1
Familiarise yourself with the specific needs of older residents. Understanding their challenges and how to support their independence will show your commitment to the role and resonate well during interviews.
✨Tip Number 2
Network with professionals in the housing and care sectors. Attend local events or join online forums to connect with others who work with older adults, as this can provide valuable insights and potential referrals.
✨Tip Number 3
Research Stonewater’s values and mission. Being able to articulate how your personal values align with theirs during discussions will demonstrate your genuine interest in the company and its goals.
✨Tip Number 4
Prepare examples of how you've successfully managed risks and provided excellent customer service in previous roles. Real-life scenarios will help illustrate your capabilities and make you a standout candidate.
We think you need these skills to ace Scheme Manager (Residential Live In) in Leominster
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Scheme Manager position. Tailor your application to highlight relevant experience in housing management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in a housing environment or working with older people. Use specific examples to demonstrate your skills in risk management, well-being checks, and customer engagement.
Showcase Your Skills: Make sure to mention your IT skills, numerical abilities, and organisational skills. Provide examples of how you've used these skills in past roles to improve service delivery or manage budgets effectively.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your passion for supporting older customers and your commitment to delivering high-quality services. Mention why you want to work for Stonewater and how you align with their values.
How to prepare for a job interview at Stonewater
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Live-In Residential Scheme Manager. Familiarise yourself with the key tasks such as conducting well-being checks, managing risks, and engaging with residents and their families.
✨Showcase Your Customer Focus
Prepare examples that demonstrate your customer service skills. Highlight situations where you've successfully resolved issues or improved the experience for clients, especially in a housing or care environment.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Share specific instances where your organisational skills have led to successful outcomes, particularly in high-pressure situations.
✨Engage with the Company Values
Research Stonewater's values and be prepared to discuss how your personal values align with theirs. Show enthusiasm for their mission to provide quality homes and services, and express your desire to contribute positively to their team.
