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For Companies At a Glance
- Tasks: Manage a retirement living scheme, supporting residents' independence and well-being.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Live-in role with accommodation provided, competitive salary, and career development opportunities.
- Why this job: Make a real difference in the lives of older people while developing your skills.
- Qualifications: Experience in housing, strong customer focus, and good IT skills required.
- Other info: Be part of a passionate team committed to ethical and inclusive practices.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Permanent, Full Time (37.5 hours)
Brook Court is a retirement living scheme consisting of 39 spacious flats on the outskirts of Sutton, close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Residential Scheme Manager. That’s where you come in. We’re now seeking a Live-In Residential Scheme Manager to assist the Regional Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
Video about working for Stonewater: https://www.youtube.com/watch?v=H_U9qbj1Urc
Please note, accommodation costs will be deducted from the annual salary.
The ideal candidate
- Experience of working in a housing environment.
- Highly customer focused.
- Good IT skills, including the ability to use databases, tablets etc.
- Good numerical skills and the ability to support the monitoring of budgets.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with others.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Deliver excellent customer service, including response and resolution of customer feedback and complaints.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
About Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
Are you ready to#DiscoverStonewater?
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Scheme Manager (Residential – Live In) employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager (Residential – Live In)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stonewater. Understand their mission and values, and think about how your experience aligns with their goals. This will help you show that you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Think about specific examples from your past experiences that demonstrate your skills and how you’ve handled challenges. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for working with older people and improving their well-being come through. Share any relevant experiences or initiatives you've been involved in that highlight your commitment to this cause. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it gives you a chance to reiterate why you’d be a great fit for the Live-In Residential Scheme Manager position.
We think you need these skills to ace Scheme Manager (Residential – Live In)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Scheme Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus: Since this role is all about supporting our residents, share specific examples of how you've delivered excellent customer service in the past. We want to see your passion for helping others shine through!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Before the interview, make sure you understand the role of a Live-In Residential Scheme Manager. Familiarise yourself with the responsibilities mentioned in the job description, like conducting well-being checks and managing risks. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Focus
Since this role is highly customer-focused, prepare examples from your past experiences where you've delivered excellent customer service. Think about how you resolved complaints or supported individuals in need. This will demonstrate your ability to engage with residents and their families effectively.
✨Highlight Your Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you manage your time and tasks. Share specific strategies you use to stay organised, especially when juggling multiple responsibilities like health and safety checks and budget monitoring.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to learn more about how they support their staff and residents.
