Scheme Manager (Residential) in Battle, East Sussex

Saxonwood Court is home to 36 people and provides dementia friendly, residential care in sunny Battle, East Sussex. We are now seeking a Residential Scheme Manager to assist the Regional Manager with delivering services across a locality with a real emphasis on ensuring that services are safe, high quality and represent value for money. In doing so, you will drive our Ageing Well agenda, ensuring the delivery of safe and vibrant environments, that are housing management compliant, and places older people want to be.

In this key position, you will oversee the general building management by dealing with specifications for major works, obtaining tenders, circulation of notices and supporting documents, instructing contractors and supervising certain works. You will deliver outstanding customer service by communicating information clearly and effectively which supports individuals to both sustain their lease/tenancy and remain independent in their own home.

You will routinely carry out health & safety, fire safety and warden call system checks across 32 properties, ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

The ideal candidate will:

• Have experience of working in a housing environment or recent demonstrable experience of frontline customer service.
• Be a proactive, confident and well organised individual with a positive attitude.
• Be able to work collaboratively and communicate using a variety of techniques, adapting style to enhance impact and suit the needs of the recipients.
• Think practically and logically and produce high quality work, overcoming problems/issues to meet deadlines.
• Be able to work flexibly including work outside normal working hours and to attend evening and/or weekend meetings.

Appointment will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We are looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.