Scheme Manager

Permanent, Part Time (20 hours per week). Masters Court is a retirement living scheme consisting of 25 leasehold properties located conveniently between both Westbourne Village and Bournemouth town centre close to a thriving town centre with plenty of amenities. It is a private development for the over 55’s and is managed by a Scheme Manager.

We’re now seeking a Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.

You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.

The ideal candidate:

• Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
• Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
• Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
• A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
• Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
• Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
• Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
• Leasehold experience is desirable but not essential as full training will be provided.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.