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- Tasks: Manage day-to-day operations of a retirement living scheme and support residents' independence.
- Company: Join Stonewater, a leading housing provider with a mission to create quality homes for those in need.
- Benefits: Enjoy a part-time role with flexible hours and the chance to make a real impact in the community.
- Why this job: Be part of a passionate team dedicated to improving the lives of older adults and reducing loneliness.
- Qualifications: Experience in housing or customer service, good IT skills, and strong organizational abilities required.
- Other info: This role requires a DBS check and offers a supportive, inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Dalcross House, Poole & Cover at Belvedere Court 1 day a week
Non-Residential – Permanent, Part Time (30 hours per week)
Dalcross House & Belvedere Court are retirement living scheme consisting of 35/26 self-contained flats in Poole, Dorset close to a thriving city centre with plenty of amenities. It is a private development for the over 55s and is managed by a non-resident Scheme Manager.
Thats where you come in.
Were now seeking a Non – Residential Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk.
The ideal candidate will:
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Associations Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report
Were looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Are you ready to#DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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Scheme Manager employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by older adults in independent living environments. Understanding their concerns will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service or housing management, especially if it involves working with vulnerable populations. This will demonstrate your capability to handle the responsibilities of the Scheme Manager role.
✨Tip Number 3
Prepare to discuss how you would implement well-being initiatives and manage risks in a retirement living scheme. Having concrete examples or ideas ready can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for community engagement and collaboration with partner agencies. Being able to articulate your vision for enhancing residents' quality of life will resonate well with the hiring team.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Scheme Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in housing management or customer service. Emphasize your organizational skills, IT proficiency, and any experience working with older adults or in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting older people and your commitment to delivering high-quality services. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Highlight Your Soft Skills: In your application, make sure to emphasize your communication skills and ability to work collaboratively. Mention any experience you have in resolving customer feedback and complaints, as this is crucial for the role.
How to prepare for a job interview at Stonewater
✨Show Your Passion for Supporting Older People
Make sure to express your genuine interest in working with older adults. Share any relevant experiences you've had that demonstrate your commitment to enhancing their well-being and independence.
✨Highlight Your Customer Service Skills
Since the role involves frontline customer service, be prepared to discuss specific examples of how you've successfully resolved customer issues or complaints in the past. This will showcase your ability to deliver excellent service.
✨Demonstrate Your Organizational Skills
Talk about your experience managing multiple tasks and priorities effectively. Provide examples of how you have kept accurate records and ensured compliance with health and safety standards in previous roles.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific situations related to safeguarding or risk management. Think through your responses and be ready to explain your thought process and decision-making.
