At a Glance
- Tasks: Manage day-to-day operations, support residents, and ensure their well-being.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a focus on well-being.
- Other info: This role requires a DBS check and offers a chance to work in a diverse environment.
- Why this job: Make a real impact in the lives of older people while developing valuable skills.
- Qualifications: Experience in housing or customer service, good IT skills, and strong organisational abilities.
The predicted salary is between 28800 - 43200 £ per year.
Combe Bank is a retirement living scheme located in Brixham, near Torbay. It has 66 self-contained one-bedroom flats and studios, all of which have their own entrances for added independence.
We are now seeking a Scheme Manager to assist the Regional Manager with the day-to-day operational management of the scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them.
Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
The ideal candidate will have/be:
- Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
- Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
- Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
- A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
- The ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
- Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
- Excellent customer service skills, including response and resolution of customer feedback and complaints with support from managers as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation for our Menopause Friendly accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager in Brixham
✨Tip Number 1
Familiarise yourself with the specific needs of older residents and the challenges they face. Understanding these issues will help you engage effectively with potential employers and demonstrate your commitment to improving their well-being.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or join online forums where you can connect with others who work in similar roles, as this can lead to valuable insights and job opportunities.
✨Tip Number 3
Showcase your organisational skills by volunteering for community projects or initiatives that support older people. This hands-on experience will not only enhance your CV but also provide you with real-life examples to discuss during interviews.
✨Tip Number 4
Research Stonewater's values and mission thoroughly. Tailor your conversations and any networking interactions to reflect how your personal values align with theirs, demonstrating that you're a great cultural fit for the organisation.
We think you need these skills to ace Scheme Manager in Brixham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Scheme Manager position. Tailor your application to highlight how your experience aligns with these specific duties.
Highlight Relevant Experience:Emphasise any previous experience in housing management or customer service roles. Provide examples of how you've successfully managed risks, engaged with clients, or developed community initiatives.
Showcase Your Skills:Make sure to mention your IT skills, record-keeping abilities, and organisational skills. Use specific examples to demonstrate how you have used these skills in past roles to achieve positive outcomes.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for supporting older people and your commitment to delivering high-quality services. Address how you can contribute to Stonewater's mission and values, making it clear why you're the right fit for the role.
How to prepare for a job interview at Stonewater
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Scheme Manager. Familiarise yourself with the day-to-day operations, such as conducting well-being checks and managing risks. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role involves engaging with older people and their families, be prepared to discuss your experience in customer service. Share specific examples of how you've resolved issues or improved customer satisfaction in previous roles, highlighting your excellent communication skills.
✨Highlight Your Organisational Abilities
The job requires strong organisational skills, so be ready to talk about how you manage your time and tasks effectively. Discuss any tools or methods you use to stay organised, and provide examples of how you've successfully met deadlines in the past.
✨Demonstrate Your Commitment to Well-being Initiatives
Since the role focuses on supporting residents' well-being, express your passion for this area. Talk about any relevant experience you have in developing or participating in well-being programmes, and how you would approach creating initiatives that address issues like loneliness and dementia awareness.
