At a Glance
- Tasks: Manage day-to-day operations of a retirement housing scheme and support residents' well-being.
- Company: Join Stonewater, a leading housing provider dedicated to quality homes and social impact.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for personal growth.
- Why this job: Make a real difference in the lives of older residents while developing valuable skills.
- Qualifications: Experience in housing or customer service, good IT skills, and strong organizational abilities required.
- Other info: This role requires a Disclosure and Barring Service Check and offers a chance to work in a diverse environment.
The predicted salary is between 28800 - 42000 £ per year.
Residential – Permanent, Full Time (35 hours per week) Southfield House is retirement housing consisting of 63 self-contained leasehold properties. It is a private development for the over 60’s and is managed by a resident Scheme Manager who lives on site. That’s where you come in. We’re now seeking a Residential Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment. You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness. You will routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk. The ideal candidate will: * Experience of working in a housing environment or recent demonstrable experience of frontline customer service. * Good general IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems. * Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured. * A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services. * Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc. * Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines. * Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required. Appointment will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater’s Social Value Report We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives. Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date
Scheme Manager employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Familiarize yourself with the specific needs and challenges faced by older adults in a residential setting. Understanding their concerns will help you connect better during interviews and demonstrate your commitment to supporting their well-being.
✨Tip Number 2
Highlight any previous experience you have in housing management or customer service, especially if it involves working with vulnerable populations. Be ready to share specific examples of how you've successfully managed similar situations.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Office applications. If you have experience with any housing management software, mention it, as this can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle health and safety checks and risk management in a residential environment. Being able to articulate your approach to these responsibilities will demonstrate your readiness for the role.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Scheme Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in housing management or customer service. Emphasize your organizational skills, ability to manage risks, and any experience working with older adults.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting older people and your commitment to delivering high-quality services. Use specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: Make sure to mention your IT skills, record-keeping abilities, and experience in collaborative environments. These are crucial for the Scheme Manager role and should be clearly articulated in your application.
How to prepare for a job interview at Stonewater
✨Show Your Passion for Supporting Residents
Make sure to express your genuine interest in helping older people lead independent lives. Share any relevant experiences where you've engaged with residents or customers, highlighting how you supported their well-being and addressed their needs.
✨Demonstrate Strong Organizational Skills
Prepare examples that showcase your ability to manage multiple tasks effectively. Discuss how you prioritize responsibilities, especially in a housing management context, and ensure that you meet deadlines while maintaining high service standards.
✨Highlight Your Communication Skills
Since the role involves engaging with residents, families, and external agencies, be ready to discuss how you communicate clearly and effectively. Provide examples of how you've resolved customer feedback or complaints in the past.
✨Familiarize Yourself with Health & Safety Protocols
Understand the importance of health and safety checks in a residential setting. Be prepared to discuss your knowledge of compliance standards and how you would ensure that all safety measures are consistently met.