At a Glance
- Tasks: Support customers and manage tenancies in your local community.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Other info: Flexible working hours and a commitment to equality and inclusion.
- Why this job: Be a trusted presence in your community and make a real difference.
- Qualifications: Experience in housing management or customer-facing roles is essential.
The predicted salary is between 30000 - 40000 € per year.
Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for a Housing Officer to cover the following patch in the South Yorkshire/Nottinghamshire area:
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally. Experience of tenancy, estate management, lettings or neighbourhood services within social housing.
Knowledge of housing legislation, including safeguarding, ASB and welfare reform.
A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice.
Confidence using digital systems and data to manage cases and improve performance.
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues.
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Customer Care Officer in Rotherham employer: Stonewater
Stonewater is an exceptional employer dedicated to making a positive impact in the communities of South Yorkshire and Nottinghamshire. With a strong focus on employee growth, we offer a supportive work culture that values ethical practices and inclusivity, alongside opportunities for professional development within our ambitious housing initiatives. Join our passionate team and be part of a mission that transforms lives through quality housing and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Care Officer in Rotherham
✨Tip Number 1
Get to know the company! Research Stonewater and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle complex situations, like tenancy breaches or safeguarding issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Customer Care Officer in Rotherham
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Housing Customer Care Officer. Familiarise yourself with housing management, tenancy issues, and the importance of community engagement. This will help you tailor your application to show that you’re the right fit for us.
Be Person-Centred:When writing your application, highlight your experience in customer-facing roles. Share specific examples of how you've supported customers or managed sensitive situations. We want to see your commitment to equality and inclusion shining through!
Show Off Your Skills:Don’t forget to mention your digital skills! We’re looking for someone who can confidently use digital systems to manage cases. If you’ve got experience with data management or any relevant software, make sure to include that in your application.
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. Applying directly through our site ensures your application gets to us quickly and efficiently. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Stonewater
✨Know Your Community
Familiarise yourself with the South Yorkshire and Nottinghamshire areas. Understand the local issues, demographics, and community needs. This will show your commitment to being a visible presence and help you connect with the interviewers.
✨Showcase Your Customer Focus
Prepare examples from your past experiences that highlight your customer service skills. Discuss how you've handled complex situations or complaints, demonstrating your ability to manage sensitive cases with empathy and professionalism.
✨Understand Housing Legislation
Brush up on relevant housing legislation, including safeguarding and anti-social behaviour (ASB). Being knowledgeable about these topics will not only impress your interviewers but also show that you're ready to tackle the challenges of the role.
✨Be Tech-Savvy
Since the role involves using digital systems and data management, be prepared to discuss your experience with technology. Share specific examples of how you've used digital tools to improve performance or manage cases effectively.
