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- Tasks: Engage with customers to ensure their needs are met during retrofit projects.
- Company: Stonewater is committed to providing safe and affordable homes while focusing on sustainability.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact in the community by helping achieve decarbonisation goals.
- Qualifications: Experience in customer service and a passion for sustainability are essential.
- Other info: Join a dynamic team dedicated to making a difference in housing.
The predicted salary is between 36000 - 60000 £ per year.
Here at Stonewater, we have an exciting new opportunity for a Retrofit Customer Liaison Officer to join the Sustainability Team. You will join a dedicated team to deliver safe, affordable and quality homes to people that need them most and play a critical part in delivering Stonewater's Homes strategy, decarbonisation targets and customer promise.
We are seeking an experienced customer focussed individual.
Retrofit Customer Liaison Officer employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retrofit Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with Stonewater's sustainability initiatives and decarbonisation targets. Understanding their mission will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Network with current or former employees of Stonewater on platforms like LinkedIn. They can provide insights into the company culture and what they look for in a Retrofit Customer Liaison Officer.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and ability to work within a team. Be ready to discuss how you've successfully handled customer concerns in similar roles.
✨Tip Number 4
Stay updated on the latest trends in sustainability and housing. Being knowledgeable about current issues will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Retrofit Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Retrofit Customer Liaison Officer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Customer Focus: Since the role is customer-focused, emphasise your experience in customer service or liaison roles. Provide specific examples of how you've successfully managed customer relationships or resolved issues in the past.
Showcase Sustainability Knowledge: Demonstrate your understanding of sustainability and decarbonisation efforts. Mention any relevant projects or initiatives you’ve been involved in that relate to delivering quality homes and sustainable practices.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Stonewater's mission. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Stonewater
✨Understand the Company’s Mission
Before your interview, take some time to research Stonewater's mission and values. Understanding their commitment to sustainability and customer service will help you align your answers with their goals.
✨Showcase Your Customer Focus
As a Retrofit Customer Liaison Officer, your role will revolve around customer interaction. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction.
✨Familiarise Yourself with Decarbonisation Strategies
Since the role involves contributing to decarbonisation targets, brush up on current trends and strategies in sustainability. Being able to discuss these topics will demonstrate your commitment to the role and the industry.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the specific challenges they face in delivering their homes strategy, and how success is measured in this role. This shows your genuine interest in the position.
