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- Tasks: Coordinate service charge inquiries and collaborate with teams to improve processes.
- Company: Join a dedicated team focused on delivering exceptional customer service to 36,000 customers.
- Benefits: Flexible 22.5 hours per week, with the option to work across three days.
- Why this job: Perfect for detail-oriented individuals who love solving complex queries and enhancing customer experiences.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Opportunity to work in a supportive environment with a focus on collaboration.
22.5 hours per week over three days (to include Monday, Friday plus another day) Are you passionate about providing exceptional customer service to customers, both internally and externally and putting them at the heart of everything you do? Do you like to unpick complex queries and translate this using customer friendly language? Do you have a keen eye for detail and enjoy a varied workload? We’re looking for someone to come and join our Rents and Service Charges team who can bring a keen eye for detail, ability to work with data with ease and is able to work in collaboration with colleagues to improve processes and procedures, particularly around Section 20 consultations and invoice processing. If this sounds like you, we’d love to hear from you! The Rents and Service Charges Team consist of a team of Rent & Service Charge Officers and Rent & Service Charge Coordinators, responsible for delivering excellent customer service to customers who have queries regarding their service charges and working alongside a team of Rent & Service Charge Analysts who are responsible for the calculation and issuing of rent and service charge demands to circa 36,000 customers. Joining us as Rent & Service Charge Coordinator, you’ll act as first point of contact for all enquiries relating to service charges and liaise with colleagues from across the organisation to coordinate a response, ensuring it is delivered in a customer f…
Rent & Service Charge Coordinator employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent & Service Charge Coordinator
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Rent & Service Charge Coordinator. Understanding the nuances of service charge queries and Section 20 consultations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled complex queries in the past. This will highlight your ability to communicate effectively and put customers at the heart of your work.
✨Tip Number 3
Emphasize your attention to detail and data handling skills. Be ready to discuss specific instances where your keen eye for detail has led to improved processes or successful outcomes in previous roles.
✨Tip Number 4
Prepare to discuss your collaborative experiences with colleagues. Highlight how teamwork has played a role in resolving service charge issues or improving procedures, as this is crucial for the role.
We think you need these skills to ace Rent & Service Charge Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Rent & Service Charge Coordinator position. Make sure you understand the key responsibilities and required skills, especially around customer service and data handling.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and data management. Use specific examples that demonstrate your attention to detail and ability to handle complex queries.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work collaboratively. Mention how your skills align with the team's goals and your enthusiasm for improving processes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your language is clear and professional, reflecting the customer-friendly approach the company values.
How to prepare for a job interview at Stonewater
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction.
✨Demonstrate Your Attention to Detail
Highlight your keen eye for detail by discussing how you manage complex data and ensure accuracy in your work. You could mention any tools or methods you use to maintain high standards in your tasks.
✨Prepare for Complex Queries
Since the role involves unpicking complex queries, be ready to discuss how you approach problem-solving. Consider preparing a few scenarios where you had to simplify complicated information for customers.
✨Emphasize Collaboration Skills
Talk about your ability to work collaboratively with colleagues. Provide examples of how you've worked in teams to improve processes or resolve issues, especially in relation to service charges or similar areas.
