At a Glance
- Tasks: Support communities by managing tenancies and addressing local issues.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, flexible working, and a supportive team environment.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in people's lives while building trust in your community.
- Qualifications: Experience in housing management or customer-facing roles is essential.
Location: South West
Salary: £36,000 per annum
Vacancy Type: Permanent, Full Time (37.5 hours per week)
Closing Date: 14th of July 2026
It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, hands-on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for two Housing Officers to cover the following patches in Dorset:
- x 1 Bournemouth, Christchurch and Poole; New Forest (BH1; BH2; BH4; BH5; BH6; BH7; BH8; BH9; BH10; BH23; BH25; SO40; SO41; SO43; SO45; SP6)
- x 1 Dorset (BH16; BH19; BH20; BH21; BH24; BH31; DT2; DT9; DT10; DT11; SP5; SP6)
What you’ll be doing:
- Managing the full tenancy lifecycle, from sign-up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low-level anti-social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non-access cases
- Completing person-centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
Throughout everything you do, you’ll champion Stonewater’s Customer Promise - delivering services that are respectful, personalised, and trauma-informed.
What we’re looking for:
- You’ll bring experience of housing management or a similar customer-facing role, along with the confidence to manage complex and sensitive situations professionally.
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer-focused mindset, with a commitment to equality, inclusion and trauma-informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day-to-day decisions
You’ll also be comfortable working flexibly, including participating in an out-of-hours rota where required.
Why join us?
At Stonewater, our customer promise is “We are proud to make things personal; if it matters to our customers, it matters to us.” This role is at the heart of how we build trust with our customers. If you’re someone who takes pride in getting things right, supporting others, and making a difference through everyday interactions, we’d love to hear from you.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
To Apply:
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Housing Officer x2 in Poole employer: Stonewater
Stonewater is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Housing Officer in the South West. With a strong commitment to customer service and a supportive work culture, employees benefit from ongoing training opportunities, a focus on equality and inclusion, and the chance to make a meaningful impact in the lives of residents. Join a passionate team dedicated to transforming housing services while enjoying a flexible work environment and a commitment to employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer x2 in Poole
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Stonewater, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Stonewater and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer x2 in Poole
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Stonewater and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Stonewater
✨Get to Know Public Sector Values
Before your interview with Stonewater, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Stonewater.
