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- Tasks: Deliver exceptional customer service while managing financial data and housing regulations.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary of £34,800, remote work, and a supportive team environment.
- Why this job: Make a real difference in people's lives through financial transparency and compassionate service.
- Qualifications: Customer service experience, strong analytical skills, and knowledge of housing regulations.
- Other info: Be part of a diverse team committed to ethical values and career growth.
The predicted salary is between 34800 - 34800 £ per year.
Location: Remote
Salary: £34,800
Vacancy Type: Full-time
Closing date: 12 May, 2026
X 1 Permanent, Full Time (37.5 hours per week)
X 1 Fixed Term Contract until June 2027 (Maternity Cover), Full Time (37.5 hours per week)
Are you passionate about delivering exceptional customer service while working with financial data and housing regulations? Do you thrive in a role that blends analytical thinking with empathetic communication? If so, we'd love to hear from you!
At Stonewater, we're on a mission to transform customer experience through innovation, compassion, and financial transparency. As a Rent & Service Charge Specialist, you'll play a vital role in ensuring our customers receive clear, accurate, and fair service charge information—while supporting them every step of the way.
You'll be responsible for preparing and issuing accurate rent and service charge notifications, managing budgets and reconciliations, and ensuring financial transparency for our customers. You'll handle customer queries with empathy and professionalism, resolving complex issues and supporting legal and tribunal processes where needed.
Working closely with teams across the business, you'll ensure compliance with leases and legislation, contribute to process improvements, and help deliver a seamless customer experience. Your work will directly support Stonewater's commitment to financial viability, affordability, and putting customers at the heart of everything we do.
What we're looking for:
- Proven customer service experience with a compassionate approach.
- Strong analytical and financial skills, including budgeting and forecasting.
- Excellent communication skills—able to simplify complex information.
- A collaborative mindset and problem-solving attitude.
- Proactive approach in investigating enquiries and able to escalate where necessary.
- Knowledge of housing regulations and service charge legislation.
- Digitally confident across multiple platforms and systems.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards our Menopause Friendly accreditation.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply: If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Rent and Service Charge Specialist in Oxford employer: Stonewater
Contact Detail:
Stonewater Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent and Service Charge Specialist in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stonewater. Understand their mission and values, especially their commitment to customer service and financial transparency. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and financial data. Think about examples from your past experiences where you've demonstrated empathy and problem-solving skills. We want to hear how you’ve tackled challenges and made a difference!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you manage budgets and reconciliations. You might even want to bring along some examples of your work or case studies that highlight your financial acumen. This will help us see how you can contribute to our mission.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if Stonewater is the right fit for you. Plus, it’s a great way to demonstrate your collaborative mindset!
We think you need these skills to ace Rent and Service Charge Specialist in Oxford
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your skills fit in.
Tailor Your Application: Don’t just send a generic CV and cover letter! We want to see how your experience aligns with the Rent & Service Charge Specialist role. Highlight relevant skills and experiences that show us you’re the perfect fit.
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional customer service, make sure to include examples of how you’ve handled customer queries or resolved issues in the past. We love a compassionate approach!
Apply Early Through Our Website: Don’t wait until the last minute! Apply as soon as you can through our website. This not only shows your enthusiasm but also gives us more time to review your application thoroughly.
How to prepare for a job interview at Stonewater
✨Know Your Numbers
As a Rent and Service Charge Specialist, you'll be dealing with financial data. Brush up on your budgeting and forecasting skills before the interview. Be ready to discuss how you've managed budgets in the past and any tools you’ve used to ensure accuracy.
✨Empathy is Key
This role requires a compassionate approach to customer service. Prepare examples of how you've handled difficult customer queries with empathy. Think about specific situations where you resolved issues while maintaining professionalism.
✨Understand Housing Regulations
Familiarise yourself with housing regulations and service charge legislation relevant to the role. Being able to discuss these topics confidently will show that you're serious about compliance and can contribute to process improvements.
✨Communicate Clearly
You’ll need to simplify complex information for customers. Practice explaining financial concepts in layman's terms. During the interview, demonstrate your communication skills by being clear and concise in your responses.