At a Glance
- Tasks: Lead housing services and support communities across the South East.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Be part of a diverse team committed to ethical values and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong team leadership abilities.
Location: South East
Salary: £55,000 per annum
Vacancy Type: Permanent, Full Time
At Stonewater, we believe everyone deserves a place to call home and a service they can rely on. We’re looking for an experienced Locality Manager to lead housing services across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support.
About the role:
As a Locality Manager, you’ll be responsible for the operational delivery of housing services across your locality. You’ll lead tenancy and neighbourhood management, champion excellent customer experience, and work closely with colleagues and partner organisations to build safe, inclusive and thriving communities. You’ll also play a key leadership role - coaching, mentoring and developing Housing Officers and frontline colleagues to achieve high performance, confident decision making and strong customer outcomes.
What you’ll be doing:
- Leading tenancy services including allocations, tenancy management and enforcement
- Managing neighbourhoods to ensure estates are clean, safe and well maintained
- Supporting customers with complex needs through effective case management and multi agency working
- Championing complaint resolution and using learning to continuously improve services
- Ensuring services are compliant with housing legislation, safeguarding requirements and regulatory standards
- Building strong relationships with residents, community groups, local authorities and partners
- Using performance data and KPIs to drive service improvements and customer satisfaction
- Line managing Housing Officers and embedding a culture of coaching, development and accountability
- Contributing to service planning, area based initiatives and wider organisational priorities
You’ll need:
- Experience in housing management or community services
- A solid understanding of tenancy law, housing regulation and safeguarding
- Proven experience coaching and developing high performing teams
- Strong communication, conflict resolution and stakeholder management skills
- The ability to analyse performance information and use data to improve outcomes
- Experience of leading teams, managing performance and handling complex situations with professionalism and empathy
Discover Stonewater: Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
To Apply: If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.
Locality Manager in Oxford employer: Stonewater
At Stonewater, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our employees to thrive. As a Locality Manager in the South East, you will benefit from competitive salary packages, ongoing professional development opportunities, and the chance to make a meaningful impact in the communities we serve. Join our dedicated team of over 900 colleagues who are passionate about transforming lives and ensuring everyone has a place to call home.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Manager in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or local community services. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Stonewater and its values. Understand their mission and think about how your experience aligns with their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've coached and developed teams in the past. Highlighting your ability to manage performance and handle complex situations will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Stonewater team and making a difference in people’s lives.
We think you need these skills to ace Locality Manager in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and community services. We want to see how your skills align with the role of Locality Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a Locality Manager, you’ll be leading teams and managing performance. Use your application to demonstrate your coaching and mentoring experience. Share specific examples of how you've developed high-performing teams in the past.
Highlight Your Customer Focus:We’re all about providing excellent customer service at Stonewater. Make sure to include examples of how you’ve championed customer experience and resolved complaints effectively. This will show us that you understand the importance of putting customers first.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Stonewater.
How to prepare for a job interview at Stonewater
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy law, housing regulations, and safeguarding. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and developed teams in the past. Stonewater is looking for someone who can lead and inspire, so be ready to share specific instances where your leadership made a difference.
✨Understand the Community
Familiarise yourself with the areas Stonewater serves, like Brighton and Hove or Eastbourne. Showing that you understand the local community and its needs will demonstrate your commitment to building safe and thriving neighbourhoods.
✨Be Ready for Scenario Questions
Expect questions about handling complex situations and conflict resolution. Think of real-life examples where you've navigated challenges effectively, as this will highlight your problem-solving skills and empathy.
