At a Glance
- Tasks: Design and deliver engaging soft skills training programmes that empower colleagues.
- Company: Join Stonewater, a leading housing provider with a mission to transform lives.
- Benefits: Competitive salary, car allowance, remote work, and impactful career opportunities.
- Other info: Be part of a diverse team committed to innovation and exceptional customer service.
- Why this job: Shape learning experiences for over 1,000 colleagues and drive meaningful change.
- Qualifications: Experience in soft skills training and strong communication skills required.
Location: Remote (Home Based with travel to our localities)
Salary: up to £45,000 per annum, plus Car Allowance
Vacancy Type: Fixed Term Contract until December 2026
Shape the way people learn. Transform how we serve. We’re looking for a passionate and experienced Learning Solutions Lead – Soft Skills to join our Learning & Development team. This is a fantastic opportunity to play a key role in building a high-performing, customer-focused culture across our organisation. If you’re driven by creating meaningful learning experiences, influencing behaviour change, and helping people thrive in their roles, we’d love to hear from you.
About the Role
As our Learning Solutions Lead, you’ll take ownership of designing and delivering impactful soft skills programmes that make a real difference. From communication and resilience to customer conversations and accountability, your work will help shape how our colleagues engage with customers and each other. You’ll be a visible, trusted partner across the business—working closely with teams on the ground, coaching in real-time, and continuously evolving solutions to meet organisational needs.
What You’ll Be Doing
- Lead the design, delivery and embedding of engaging soft skills and customer service learning programmes
- Deliver high-quality, practical training sessions (both face-to-face and virtual)
- Act as a hands-on learning partner—coaching colleagues in the flow of work and building capability in real time
- Tailor learning solutions for different roles, services, and customer needs to maximise impact
- Embed consistent, customer-focused behaviours and service standards across the organisation
- Support onboarding by setting clear expectations around behaviours and accountability from day one
- Partner with managers to strengthen application of learning through coaching and reflection
- Evaluate learning effectiveness using feedback, observation and customer outcomes—continually improving your approach
- Provide insight and recommendations to influence future learning strategy and investment
What We’re Looking For
- Proven experience designing and delivering impactful soft skills or customer service training
- Strong ability to influence stakeholders at all levels and drive behavioural change
- Confident facilitator with excellent communication and coaching skills
- Experience working with external learning providers or professional bodies
- Highly organised with the ability to work autonomously and across multiple projects
- Passion for innovation, inclusion and delivering exceptional customer experiences
- Knowledge of housing, customer service or regulated environments (desirable)
- Accreditation in customer service training (e.g. Mary Gober) or personality profiling tools such as Insights (desirable)
Whilst this role is home based, candidates must be willing to travel and be visible across localities.
Why Join Us?
You’ll be part of a People Team with a clear ambition: to be recognised as one of the best companies to work for in the UK. This role offers the chance to shape learning at scale—impacting over 1,000 colleagues—and to embed a culture where people feel confident, capable and empowered to deliver outstanding service.
Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK.
Discover Stonewater
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Learning Solutions Lead - Soft Skills in Oxford employer: Stonewater
Stonewater is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work culture where innovation and inclusion are at the forefront. As a Learning Solutions Lead – Soft Skills, you will have the unique opportunity to shape impactful learning experiences for over 1,000 colleagues, all while working in a supportive environment that values ethical practices and community transformation. With a commitment to employee wellbeing and diversity, Stonewater stands out as a place where you can truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Solutions Lead - Soft Skills in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Stonewater. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to soft skills training. Think about how you can showcase your experience in designing impactful programmes.
✨Tip Number 3
Show your passion for learning and development during the interview. Share examples of how you've influenced behaviour change and created meaningful learning experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Learning Solutions Lead - Soft Skills in Oxford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for learning and development shine through. We want to see how passionate you are about creating meaningful learning experiences that can really make a difference.
Tailor Your Application:Make sure to customise your application to highlight your experience in designing and delivering soft skills training. We’re looking for specific examples that demonstrate your ability to influence behaviour change and engage with stakeholders.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Learning Solutions Lead role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Stonewater
✨Know Your Soft Skills Inside Out
Make sure you can talk confidently about your experience in designing and delivering soft skills training. Prepare specific examples of how you've influenced behaviour change and created meaningful learning experiences. This will show that you understand the role and can bring real value.
✨Research the Company Culture
Familiarise yourself with Stonewater's values and mission. Think about how your personal values align with theirs, especially around customer service and community impact. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Prepare for Real-Time Coaching Scenarios
Since the role involves coaching colleagues in the flow of work, be ready to discuss how you would approach real-time coaching situations. Consider preparing a few scenarios where you successfully coached someone and the impact it had on their performance.
✨Showcase Your Organisational Skills
As this position requires managing multiple projects, be prepared to discuss how you stay organised and prioritise tasks. Share tools or methods you use to keep track of your work, and provide examples of how you've successfully juggled various responsibilities in the past.
